Asheville Ford Review

I want to give such a HUGE amazingly positive review to Bob Esau!! Bob is the kind of person we all aspire to be. He has devoted his life to helping those who are in need. I am not just talking about at his work place. As I sat down to talk to Bob about buying a vehicle, we quickly got side tracked talking about life. Life, meaning the most important things that we can do in our lives to help others. As we both talked about our roles in life and how we both have devoted our lives to always helping others in this world when they needed it, made me appreciate my new found friend even more. This amazing conversation lasted for quite awhile and had absolutely nothing to do with work or being paid to help others (as most people's job consist of that). He is not only honest, thoughtful, and caring, but he is a good human. Bob is great at the career he chose because of his ability to just be a normal and friendly human that is not fake. He is 100% genuine. He would give you the shirt off his back and never question a thing. I am thankful to have met Bob Esau. If everyone in this world were as giving and genuinely thoughtful for their fellow peers, then this world would be an absolutely beautiful place. Thank you Bob, for the new vehicle I purchased, the wonderful conversation, and a new found friendship.

Selection of new vehicles is low due to the pandemic. But it you can find one you like, this is the place to get it. Good service, friendly staff, fair prices and NO high pressure sales.

This is my second purchase from this dealership. My first purchase was in 2017 and the most recent was March 2021. My experience was so impressive in 2017 that I knew I would be back again. The sales staff here is excellent. Chris Mease has handled both of my purchases. He is a true professional and knows how to treat customers. Throughout the entire process Chris kept me completely informed. I truly couldn't ask for anything more from a salesmen.

This dealership is 60 miles from my house but it's worth the trip each and every time. In my opinion they set the standard that few dealerships can compete with. Trust me, if you're in the market for a Ford or Lincoln, you won't regret visiting Asheville Ford.

My wife and I shopped for several months and other dealerships for a new Ford F-150. We could not find what we wanted on any local dealer lot, so we ordered one from the factory. Asheville Ford was most helpful and the salesman, Bob Esau, and the sales manager, Josh Pisano really came through for us. We were actually past the date to order a 2020 truck, but Bob and Josh worked out a deal to get it done. After our truck was finished on the production line, it looked like it was going to take 2 months to get the truck from Kansas City to Asheville. Josh was able to make some magic happen and against all odds had our truck here in 2 weeks. We love the truck and are still learning how to use it. If there could have been an improvement of our buying experience, it would have been in the orientation with our truck. Much was left out and honestly I think the orientation person was not motivated or trained to show us all the features our truck has to offer. Ford has some videos online but most of what we need to learn is not there. The manual is OK but does not make it easy to figure out the obscure features.
If you are looking for a Ford, do make an appointment with Bob Esau. You will not regret it.

This is the first dealership I ve gone to where I don t feel like I m being taken advantage of. If you shop here, ask for BOB! He is truly a great guy and worked to get us the best terms and rate he could. He was super willing to get necessary repairs worked into our deal and got us out in a reasonable amount of time (for a car dealership). It was nice to feel like a salesman was actually in our corner and not out to make a quick buck on us. Would definitely do business again here in the future.

This is a good dealership. The cars are priced fairly, and the staff is great. The salesman named Van is good people, and I really love the car he sold me. The finance people are not pushy at all, and will work with you to get the best rate. The only downside is the document or "doc" fee which is high - nearly 700 dollars by default. Despite that, if they have the car you're looking for you should check them out.

If I could leave no stars I would. Terrible customer service through service department. I used them for a recall on my car, I have no dropped my car off three times for the repairs to be made, assured it would be completed and they have the parts to receive a call they indeed did not have the parts.

So I went on the market on Sunday searching for a newer vehicle to upgrade from my little mirage hatchback and I spoke to allaa (I think that's her name) about what I was in the market for ans what I could afford.
She immediately went to work for me and gave me a few options to get me in the vehicle I wanted.
Mind you my credit is decent at best definitely Harder to get approved but she went to work for me and she got me approved for a 2017 Honda Civic.
I was ecstatic about it as I've never owned a car that new.
Now fast forward to today and I arrived at the dealership with my trade ready to go.
Van immediately went to work on my paperwork and got me into my new civic for exactly what I was aiming for.
These guys are great and I would highly recommend them to anyone.
The warranty that my car came with is superior to most out there for used cars. I was thoroughly impressed with how well they explained everything in a clear and precise way very upfront with everything from the start.
Again I cannot sat enough about how awesome these guys are if you know what you want then go to these guys and they will fight hard for you like they did for me.
One satisfied customer for life.

I initially contacted Asheville Ford to inquire about ordering a 2021 Ford Explorer ST as I didn't see what I wanted online. I had very specific configurations. I received a call very quickly on a Sunday and made an appointment. I thought I would be ordering for next year.

When I arrived at the dealership I randomly asked who to talk to and was greeted by BJ. After a few minutes he and his sales manager told me they could get the car I wanted and give me a good price as well. I agreed to get the 2020 and although it took a few days it was worth the wait. I never felt pressured and the total pkg was less than I expected. The new Explorer ST is amazing so far and BJ called to make sure I was satisfied and I am. Thanks BJ.

What a great experience at Asheville Ford from start to finish. Christian was great and so helpful in our search for a car! Would definitely recommend him and will definitely return for our next car purchase!