Armstrong & associates Reviews

Very unprofessional, hoodrat called my phone and got a major attitude when I asked her why she was calling me.

Typical *ole school*style collection agency. The system of harassment and intimidating people who have debts aren't viewed as the norm by laws set in place for most states. Call once to a persons job, if that person has a direct line;and once to their personal phone.New laws in place now can work to protect the person who is delinquent in paying a bill. My state has in place a $1500.00 a call fine paid directly to the person being harassed by the creditor/collection agency. It doesn't matter if they DO owe. Using robot and phishing numbers will also encurr a fine if the collection agency repeatedly calls, especially if the person ask them NOT to call back.
And with technology through cell apps I've captured and recorded all collection calls for 6 months, some of theses apps record and save numbers up to 12 months. So people stop arguing or being harrasssed by these *Encourable*,mindless collection DRONES. Get an app,get lawyered up, block and record the calls and get paid. And after you get paid .... Pay them. He heh!!!!

I have a hospital bill and doctor bills from an unexpected surgery I was paying on, but apparently I wasn't paying it fast enough for the hospital, enen though I was making payments on these bills every month. My bills were all turned over for collection. I received a call from A&A. In over 2 years, I've only recieved 2 calls from them. The 1st to set up payment arrangements. The second call was to let me know they received another bill from hospital and all bills were combined so I would only have to make 1 payment. The person I spoke with was so nice and understanding. I asked about a website to make my payments and was told they do not have a website, I can pay over phone, but there is a charge. She advised me to mail in the payment and if I have any problems, just contact her. No big deal, I write a check and put it in the mail. I dealt with collection agencies years ago and was treated like I was a terrible person. I was treated with respect and understanding by the rep from A&A.

I have been paying off a hospital bill through this company. The agent has always been courteous when they have called me .No problems so far. I would like to be able to pay online but mailing a check is no big deal.

Customer service Rep Mrs. Williams, by far has to be the rudest customer service rep I have ever had to deal with, I hope your company looks into this and tries to rectify it. After the way she spoke to me, I'll be surprised if I ever deal with her again, she was unprofessional and down right just tacky and rude.

Logan was nice. She has a very pleasant tone to her voice. Can talk to her daily! Debt was resolved

*Website is useless...can't reach anyone.
*Representative didn't care to explain that the company website is useless.
*Company had over 92 years to make a useful website, and still nothing.

I have been paying an old hospital bill via Armstrong for a long while now. I have had nothing but good experiences with this agency. I decided to write a review after seeing all the negative reviews posted on Google. One thing to note is that many people do not have anything to say unless they have a 'negative experience'. Its also worth noting that I pay my bill. Sometimes, I may be a few days, weeks, or even a month late, but the team is always willing to work with me because of my past payment history (I assume). I too work in a field where people are less than likely to pay their debts so I understand. I have also been on the other end as the debtor. Know this, when you accept credit, later billing, or skip out on any form of repayment, you subject yourself to all collection efforts within the parameters the law permits. At some point, you gave your word to a entity saying you would pay or repay within some established payment plan. You did not do that. Now that agency has to pay the collection agency in order to get you to remit payment. Be advised that if you did not owe a collection then you would not be receiving calls and letters from anyone except more creditors looking to give you more money because you are a person of your word...Do not look to make excuses...look to pay off your debts and learn from whatever mistake was made to put you in this spot in the first place. Long story short, pay your debts my people.

I have had these people calling me for the last 3 months .. I turned phone off because of it . Turned it back on and guess who called ??? Them !! They are looking for a Justin Prim I told 10 people i don't know Justin and they say ok and call 3 days later please leave me alone !!! JUSTIN PRIM THESE PEOPLE PLEASEEE