A cool place Check the museum upstairs-a must
Came down to look at a few bikes,salesman,staff,good people,met Arlen Ness,has that smile that never goes away,awesome bikes,found this Sportster, excellent deal
Had a horrible experience with the sales manager, Danny Perez. He called me about consigning my motorcycle with them. He was very rude and unprofessional. He had a flippant and cocky attitude, and basically said he wasn't going to consign my bike there since I didn't buy it there in the first place. What the...? When I told him he was being rude, he hung up on me. Wow! If he didn't want to consign my bike, why did he even call me? I can tell this guy is a real a...hole, and I would highly recommend not doing business with him and this business. If he is this volatile over a simply phone conversation, I can only imagine how difficult he would be to work with when trying to negotiate a purchase. There are much more professional people and businesses that sell motorcycles in the area. Mr. Perez does not deserve your business. Everyone has bad days, but this was simply inexcusable for a sales manager. Horrible customer service!
Richard and Kelly have to be some of the best guys in the business they totally helped me out when I was dealing with some idiot here at a shop in Sacramento where I have my bike
Insanity for there shirt alone more then a harley shirt that insane! Some cool stuff inside but paying more for a T shirt that says Arlen on it then the harley store is crazy
Their product knowledge was a five star. Very polite and professional every employee I had to work with. Highly recommend sales and service to all new and existing customers.
No longer an Indian dealer. They should have told me this before bringing in my bike for a recall and service. Not cool
This place is amazing! Very friendly and knowledgeable staff!
Many years ago when I was working in California, I stopped by a place in San Leandro CA called Arlen's Ness-cessities, as it was the business of the world famous Arlen Ness. I believe Cory Ness was there that day, as he was very friendly and showed me around the place, then took me upstairs to show me more of the super custom bikes Arlen had built, which just blew my mind! Such detail was done on all of them, the little things that most people would never think of. I met Arlen briefly once at the Hardman House Inn in Carson City Nevada, at the Northern California and Nevada Harley Dealers Run to Carson City around the late 80's, as my 82 FXR was in the shop, so JS Story, the owner of Merced HD loaned me a scooter, as a guy who had come in to the dealership one day who introduced himself as 'H-A George', as he had just traded it in on a new scooter, as George had thought I worked there, so I showed him around then introduced he and JS, and told JS that George was interested in trading in his scooter for a new ride. So JS said that I could ride that trade in while mine was being worked on, so Mike Busser (one of the Tech's at Merced HD), his ole lady and myself set out for Carson City running the speed limit, and the scooter I was riding only knew 2 speeds, stop and WFO ! It ran like a slug going there, but on the way back, I rode with another friend who lived in Sacramento (whose name I won't mention), as he rode at least 110 mph and the scooter I was riding was wanting to pass him all the way back, as it was a fast shovelhead ! But Arlen's place there in San Leandro was really a nice place. JS Story had told me that he and Arlen grew up together, when the style was a bobbed rear fender, apes so high that you had to reach for them, a mouse-trap clutch, a jockey shifter and NO front brake, and you had to be able to ride in the streets and on the hills of Frisco, then to know the friction point of the clutch while balancing on your right foot, press in too far and roll back, let off too much and the bike's clutch would snap and engage and you're in the middle of traffic! I haven't been to the new shop, but would someday like to go back out to see it again, as it looks a lot bigger than the last one, back in the late 80's.
My wife and I have purchased 2 new bikes from Arlen Ness in the past year. There is no other place we'd buy from, ever again. We were in recently, to purchase the blacked out Indian air cleaner for her Chieftan and were treated like royalty. We always try and support the local businesses, but it's very refreshing to know we'll be treated like family whenever we patronize them. That's exactly how we're made to feel at Arlen Ness! We always recommend them to anyone in the market for a new (or used) bike. Malcolm, Dyna Don, Arlen and the gang are great people! Stop by and check them out.
Great selection of parts and bikes. The museum is amazing.
The quality of their product has turned to junk and the Customer Service is so back and forth it is ridiculous. Over a week of communication with them and they go back and forth on what they say they will do. Ultimately I feel they do NOT stand behind their product and are not true to their word. This was by far the worst experience I have had with any dealer.
My experience with the Arlen Ness sales and service teams has been excellent. I bought a Victory Kingpin and the sales team was extremely helpful in wanting to find the right bike for me. They even encouraged a test ride against the HD Softail I was looking at. Victory Kingpin won, but the takeaway here is they wanted a happy customer on the right bike. Not pushy / no pressure. The Service Team, especially Susie and Steve, are great at communicating with customers. I was always kept in the loop as to when my bike would be ready and what needed to be done. They stand by their work and again strive to make their customers happy. Very happy to be an Arlen Ness customer! Highly recommend.
Sublime place! The "disney" of motorcycle riders. All very friendly.
Finally stopped while passing thru. Nice museum style display of v twins.
Haven't visited the store but trying to contact them through their website to buy parts is a waste of time. Which is unfortunate because I'm told they have great products but I'm never going to get the chance to find out for myself...
Great place for cruiser custom motorcycles displayed, new Indian and Victory motorcycles, accessories and some used. Always courteous and helpful, even test road the new Indian motorcycles, which were very impressive, with a great selection of models!
AMAZING!! And such great people. Kevin was so cool.
I am absolutely new to motorcycles had the best bike purchase experience I could hope for. Danny and Steven were very helpful, welcoming, walked me through everything I had to know and gave me no BS deal (no questionable sales techniques, no upsale, etc). And yes, this place is legendary too, checkout a museum upstairs. Highly recommended.
To visit absolutely if you love beautiful motorcycles and especially transformed Harley-Davidson. The Ness museum on the store floor is amazing.
Outstanding, friendly service, from sales to service.
Malcolm made purchasing a new Dark Horse effortless and exciting. He is very friendly and knowledgeable about the bikes, and he is willing to work with you on making the best deal and giving you a fair market value on a trade in. I was a loyal Harley rider for nearly 20 years, but I have switched over to Indian all the way!
I really love this place there are so many motorcycles there and upstairs is a really nice Museum of all of custom built bikes.
When I came in, I needed some questions I needed answered to make a decision with my 2007 Road Glide. Dan took the time to explain what would be helpful for me to consider. If I have a problem, others cannot fix, I'll drive the 30 miles from where I live to talk, seek advice and repairs. Having this business as a resource near me makes owning a expensive motorcycle a pleasure. Bryan Mortenson
I neat place to stop at your motorcycle enthusiasts
Regarding service on phone. From OC just as expected, Bay snobbery. Asking to install a tire that I provide on my Kawasaki. We dont work on Kawi. Me thinking: It's a 32mm bolt a shaft and 17" tire. Ok I'll take the wheel off and bring it to you. She: We are slammed. Ok I'm done get hanged up on. I worked in the business for 10 years working and selling services never said no to a customers tire repairs changes off car or oil changes would be done in 15min or less. That's 4 bays 4 employees and generated 85k a month sales with $95 an hour labor by book and 20% to 50% mark up on all parts. So this isnt exactly matter of CANT its dont want to. It's ok expected.
Nice and clean place with some riding gear such shirts, pants, and helmets. Check out the bikes on the second floor.
Nicest folks and coolest motorcycle art ever from a legend and trailblazer.
Nice place to visit didn't have what I was looking for. Staff was friendly
Awesome place! Rest in Peace Arlen!
Legendary business. Killer free museum upstairs.Bay Area Icon Arlen Ness never forget
I quite enjoy going to this dealership, friendly people and the mesuem upstairs is amazing.
Awesome Bikes, great displays. The staff was top notch and very friendly They have all the part in stock that you might need. Thank You hope to go back soon
This is an amazing place to view some of the Legendary motorcycles built by Arlen Ness
Awesome people there showed us around give us a complete tour and told us all the history of the bikes
I always enjoy visiting and shopping at Arlen Ness Motorcycles. I still have my 2003 mesh jacket from their shop. I hope to purchase a Victory or other bike from them soon, since I had to sell my 2003 Dyna. My son bought his 2006 Victory and other goodies from their shop and still gives raves reviews.
Arlen is a biker legend, larger than life, even after his passing. Ride easy...
Amazing dealership! I love going there just to look at all the custom motorcycles but they have a great variety of Indian Motorcycles too.
These guys are amazing and Susie :-) she's in parts. Customer service is second to none and you have to come check out the bikes and a museum upstairs. This is a great place to do motorcycle business.
Been visiting here since he first opened. Always a relaxing, unpressured experience. Very helpful and knowledgeable staff, and the museum upstairs is beyond cool
Showroom is closed do to Covid-19 but GOOD SERVICE is still available by apt. Only
We just walked into Arlen Ness, the mousy brunette working behind the customer service counter was far from servicing. She, while on the phone, managed to call my brother and I out asking what we needed. Was this because we were under the age of 30 compared to the 60+ that usually walk in? She continued to yell through the show room asking us what we were doing there. We were looking for nice jacket for our fathers birthday, hoping to spend $500 on a good jacket. She proceed to shout that the jackets were $300-$600 and we were in the wrong store...It didn't phase us, people sometimes don't think before they talk. My brother asked to see the new Indians, out of curiosity, and her response was "what you gonna buy your DAD a Indian" in a very degrating and ill manner tone. So we looked at her and said thank you for your friendly service and walked out. Thanks a lot Arlen Ness that old lady will put you out of business...We look forward to spending our money elsewhere.
Great place, always very friendly and helpful. Building a custom roadking with everything from wheels, trim, bags and exhaust and I am happy with all the products I picked up. Thanks Ness
Selling my Victory, call me if interested. Nine two five five seven zero four eight six seven, looking forward to hearing back from you. my Victory serviced and their service team was able to locate my mechanical challenges and correct them the the same day.
Because I like motorcycles and women I would like to buy a motorcycle but I am from Ecuador as I can do
Not a single person approached me to see if I needed any help or had any questions? Nice motorcycles though
Everything's perfect! 5 stars service is all I can say!
Great service always, Kevin helped us today, very nice,knowledgeable.
