The staff at ASU Beebe lack serious customer service skills. I am transferred to person after person jumping through a million hoops every single semester. I have a different advisor every term and this is the 4th time in 2 years that I have had to fill out an admissions application. I am no longer able to log into my portal or email and have been attempting to register for spring classes since November. Either there is a complete lack of knowledge with the counterparts to make a whole, or there is some reason you are treated this way once you are no longer a new student or if you are self pay. I'm so upset by the complete lack of respect I just recieved from the admissions office when questioning why I had to fill out yet another application and asking for answers as to why there were issues every single semester. She kept interrupting me and talking over me as if I were a complete idiot. As usual, the tactic is to send my phone call to someone else because you do not have the answers. She "transferred" me so she thought, but I was still on the line when she was talking about me to her coworkers and whoever else was probably standing there. This is a prime example of what the last 2 years have been like at the university. Lack of respect for students and a whole heap of confusion for everyone involved.
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The school doesn't care enough to assist students in dire needs with obtaining financial aid in a timely fashion or assisting students with disabilities. Only a few of the teachers I encountered were helpful and reasonable...the rest would rather take the first opportunity to tell you to drop if you have any issues (even if your only issue is related to not receiving financial aid for supplies). The school won't refund if they push you to drop a class...or if you are failed due to lack of supplies from financial aid issues. Last term, I didn't get my aid until school was over...this term...the month before the end (so if you need aid to attend...choose elsewhere!!). None of the supplies and additional labs/observations are listed on the roster when you sign up (like textbooks are)...so you don't know until you've wasted money on the book and entered that there are hidden fees. Most teachers choose not to answer (especially not in a timely fashion in order to not be late on assignments...which they also do not give full credit for...even though you were waiting on their response to multiple requests for help) or give snarky responses of "google does wonders" even though the assignment gives a website...with conflicting data and you're unsure which set of numbers to use (as one example). Two terms of financial aid issues...and tons of credit card and bank fees later...and now I cannot get the degree...no longer eligible for aid. I had all A's before...4.0...and all the completed work was excellent. To top it off, their online program is a mess...blackboard issues with no mobile access, old assignments with dead links and mixed up, pasted questions, deadlines that are erratic and constant (rather than having the freedom online is supposed to offer), apathetic teachers that, among many things, don't utilize the calendar tool (so you have to hunt through link after link to be sure no work or test was added)...etc. They will screw you over and not even take the time to reply (in most cases) or assist you...for your sanity and to have a chance to better yourself...choose a better online option (I cannot speak for all in-person classes but between the student forums and the physical class I took, I do not recommend that either...with teachers choosing not to show up, respond or send a message about not being there...and only finding out from a taped paper on the door after you waste a trip)!! Oh...and back when I was a military spouse and saw my husband off to Iraq, the teachers stated they would allow make-up of midterms and assignments upon my return...they lied...failed me...and the school never attempted to fix the issue after contacting them repeatedly. They want the money from having students but not to actually work on making it a good experience.
My "Temporary Advisor" scheduled me for a class I didn't need the first semester I was there. I didn't know I didn't need the class until I finally got to see my real advisor a month later and he said it was too late to switch out. That was a waste of money. When I was letting my real advisor schedule my classes for me I ended up 3 classes short of what I needed to get my degree and he failed to inform me that if I changed from a 3 credit P.E. (even though I only need 1 hour) to a 2 hour, I would loose my scholarship. Another waste of money. I had to take a summer class to get part of my scholarship back. The class started right before I had the money saved, I was only $150 short, and they kicked me out the second day. So here I am setting up my fall schedule. $1,400 seems cheap for two sciences and a fine arts. However, if i don't have the full payment by the day before class they kick me out. There are payment options. For this amount it will be over $350 a month, starting the day before class! I am doing this on my own, working full time while trying to get a degree. This school is sucking its working students dry!
Financial aid department was extremely slow my first semester and charged me far over the average, residence halls were also terrible as no one would help me with my roommate who was breaking campus and state laws, I spent 2 years working for a transfering degree only to have half of my hours transfer and setting me back a year, the bookstore charged me over 500 dollars that I was supposed to get back after the semester with proof of purchase but the woman gave me 110 and coldly told me to get out of her line, and the recycling bins on campus are NOT used for recycling they are just dumped in with the rest of the trash that is collected around campus. It is illegal to promote something as recycling in such a way. Overall I had an AWFUL time at this institution, the only reason I give it one star is because the teachers are far better than the place they work.
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