Arista Care at Alameda Center Review

The staff here truly love and care for their residents. I truly loved the "family" atmosphere ALAMEDA provides to everyone who walks through their doors.

This place is awesome! I toured the place with a friend as a favor, and it was far beyond any nursing and rehab I have ever seen or been to. The place is extremely clean and nice, and the staff is very friendly and accommodating. My friend's mother is now living there and could not be happier. I love to visit especially for their events and parties. They go above and beyond for their residents! This is where I want to live when I retire for sure!

Best place I've ever been to! So friendly and caring!

There are certainly a lot of care facilities near us, but what makes the Alameda Center above them all Well, they have friendly staff, competent doctors, delicious meals, aesthetically pleasing facilities and many recreational facilities. When my mom needed post-operation care and rehabilitation after her open heart surgery, we decided to take her to the alameda center where she will be cared for 24/7. She was a resident of 5th floor recovering well and enjoying her time with other patients like her . What she especially liked about the facility is that they make you feel like home. During her stay, she felt like she was having a grand vacation. Enjoying movies, concert, and socializing are one of the activities offered by the facility. They have what to be proud of and I would highly recommend the alameda center to anyone who needs long term or short term care.

My mother was a resident At Alameda aproximately 2 weeks
My mother family and myself were very happy with the care that she received from the very beginning you could notice a change throughout the entire facility

The 2nd floor did a fantastic job a nurse by the name of Sarah that was extremely helpful in ensuring my mother had her medication and all her physician orders Provided to her

Sarah went above and beyond she was working a double shift and when I Visited Sarah was extremely busy she did take the time out to ensure that my mother was well-cared-for

I arrive late in the evening and saw Sarah working very hard I was apprehensive about approaching her with some questions regarding my mom's care Sarah was on the phone taking care of another patient also see anand going through charts she caught a glance of me out of corner of her eye and she smiled As I stood there waiting for her to finish what she was doing she acknowledged me a couple times and told me she would be right with me her 1st interaction made me feel comfortable and really put me at ease As soon as Sarah finish doing what she was doing she asks me how can she help I gave Sarah a long list of Medication that my mom was taking at home and she patiently look through my mom's chart for each and every one and the 2 that were not there she said she will call the doctor and she also asked the nurse practitioner to assist by facilitating The orders for prescriptions coordinating with my mom's PCP There was a problem with my mom's call bell not working Sarah went Room to Room to find a call bell that was working turned out that the plug was not making a connection in the wall There was also an issue with my mom's bed and the air mattress Sarah mamade calls checked all the rooms and was able to make sure my mom was comfortable for the night And as Sarah promise maintenance did come in the following day to address issue with bed not operating properly Sarah further help with making sure my mom was on the schedule for dialysis the following day she flagged the chart and contact at the nurse that would be coming on duty for the next morning Sarah also arrange that the kitchen would bring early breakfast and a bag lunch because my mom is also diabetic to take with her to dialysis I was very concerned about one of my mom's medications that she had not received yet Sarah Inform me she was working on it and she quickly teamed up with another nurse to go down to the pyxis machine and retrieve medication

I was already impressed with Sarah then I overheard other staff telling her it was time for her to go home and Sarah replied not until she ensured my mother was well taken care of regarding issues that she was working on for my mom Sarah's response further impressed me and additionally my mom was not her patient but sarah went way above and beyond

Sarah was kind compassionate caring forthcoming and understanding In assisting to ensure total care of my mother and nothing was missed I would nominate Sarah not only for the nurse of the month but nurse of the year

I was impressed with the dietary department how they catered to my mother's special dietary needs and fulfilled her request without delay My mother told me on several separate occasion how good the food was and she was also Happy of the improvement since the last time she stayed at Alameda

Physical therapy was phenomenal my mother was re admitted with trouble walking now she is Walking with minimum discomfort when she arrived there she could hardly move her leg After a few short days she began to have movement and now she is walking Thanks to the rehab department

Housekeeping was outstanding the Room hallways and common areas always smell good very clean neat and organized

Maintenance was prompt to adress concerns with bed and quickly resolved issue

Social worker was extremely helpful when my mother was Admitted to facility and instrumental in ensuring a safe discharge and providing all of the necessary equipment my mom would need at home

I highly recommend Alameda

Ruben Ousley

I have been very disappointed in the services provided here. My family member has been here about two weeks now and I can't wait until I can get them out of here. Staff takes very long to help my family member who needs help with everything. It seems like LPNs do not read nursing notes of what the patient needs or they are not communicating with each other and the health aides that bathe and help the patients in important ways. Although I have communicated a lot with all the staff involved I am still very unhappy with this place. There are a couple of LPNs who have been attentive to my family member's needs but the majority have not. I do not recommend this facility.

This place is the dirtiest most disgusting place I had ever visited, The furniture is broken, the wall floors even the elevator is dirty...

I have only had my father there since July and it has been a complete nightmare. They switched his health coverage without consent, lost his clothing, billed an insane amount of money and expected payment within one week. As if that is not enough I have found my father with his clothes dirty with food. If you want proper care for your family member and yourself then this is NOT the place.

UPDATE: Since all of my issues with Alameda, I spoke to the director there Mr. Berger who was quite helpful in getting my father's needs taken care of and correcting past issues. I appreciate all of his help as well as all of the 5th floor nurses and cna's helping with my father's care. Things have turned around for the better.

7/22/18 UPDATE: Since my last review update, Alameda has gone thru many director and staff changes. This unfortunately has made everything worse. The rooms are very dirty (gause wrappers on the floor, empty plastic pieces from what they use to care for his wounds, sticky tables) , they are understaffed and the patients are left in their wheelchairs for hours until some actually fall asleep in them or start crying to be put into bed. They don't take care when changing the linen and washed my father's cell phone several times until it stopped working. His cell phone chargers keep "disappearing" and nobody seems to be able to do anything about it. When I made the report they told me there was nothing they could do. They keep loosing his laundry, not to mention they only bathe him about once a month if he's lucky. He gets cold dinner almost every night unless I am there to feed him. I have been going there every night to every other night to make sure he is ok. They keep taking him off the physical therapy as soon as he starts doing better, instead of increasing the therapy so that he can get better. I do not recommend anyone to bring their loved ones to this place. You will certainly loose them quickly.

Update: April 28, 2019 - Alameda has had many staff changes, mostly for the worst. As you can see from the photos, the rooms are disgusting most of the time and worse than that, the patients are always dirty, smelly and wet if the family members are not going there often to look after them. My son got sick and I was unable to go as often as I used to and my father lost a total of 10 pounds. He had not been showered in days and smelled horrible. His wound that was healing started to open up again. No matter how many times I call, they don't answer the phone on the floor and when they do I always get the same answer from the nurses "we are under staffed, we will try". That is unacceptable because they are getting paid top dollar not only by the families but by Medicare and Medicaid who really should get involved at this point. It's sad that they don't have the heart to care for the elderly. I guess they all think they will never get old and get the same treatment from people just like them. If anyone would like more photos or information, please feel free to comment my review and I will contact you with all the proof you will ever need. I take pictures of my father and the disgusting room and food daily.

The only good thing about Alameda is the rehabilitation. As for the food its totally disgusting. I came into the facility weighing 147 pounds. I have been here for 2 months and still weigh 147 pounds. 8 out of 10 CNA are totally angry most of the time. There is alot of negative vibe throughout the nuersing home. I wouldn't recommend Alameda at all. If could give a rating of zero I would!!!!!. I can't believe the fraud in the positive reviews. I have a strong feeling that 9 out 10 or maybe all of the positive reviews have been written buy the owner or management to try to improve there rating. Really 4 stars. Iam going to dig deep and find out who really wrote the most recent positive reviews. I was in Alameda in 2014 and it was 5 stars. I was admitted 3 times in 2014 for 6 weeks at a time. Never once I had a complaint about the food or the staff. Also I wrote the rehab is great but its my understanding that the owners are pushing people to go to physical therapy 7 days a week. Talk about being money hungry. Everyone needs a break. For myself they tried to push me to walk but iam partially paralyzed. Also the hip replacement I received before coming to Alameda was totally botch. I suffer from intense pain. One person who wrote about giving patients here drugs to sudate them is totally true. They have no problem giving people Xanax to knock them out but when it comes to addresing individuals pain its non existent.. But they still want you to go downstairs to do rehab. If you refuse to go downstairs they go to your room and ask if you want to work out in your room. As long as they can bill Medicare and Medicaid they will!!!!!!

Great place! Amazing and caring staff who go out of their way to ensure your loved one is taken care of in a respectable and comfortable manner. I would recommend anyone who needs a place for great care go to Alameda!

Recently admitted my mother to this facility for long-term care. The staff is very caring and concerned about the patient's care. The staff from admissions to maintenance very friendly and made sure my mother was comfortable and that she received whatever she needed on her first day. The dietitian manager sat down with mom to find out her likes and dislikes regarding her food preferences. The nursing staff is awesome. All came to introduce themselves and when mom was not open to some of the procedures they postpone the procedures. I am very happy that I found this place to care for my mother.

Rosa L., Receptionist Front Desk, is an excellent Team Member at Alameda Center. I appreciate her professionalism and compassion.

I was a resident at Alameda for 7 months in 2012. It is run by professionals from the front office to the Nurse's Station to the staff.

this is one of the worst facilities I have ever seen ...my dad was here for a week and we cld not get him out of here fast enough. the staff is lazy and the nurses are clueless ... the aides have no clue what they are doing and it seems the rejects of nursing school get hired here .. the food is horrible!!! and they have audacity to charge almost $400 /night stay ... this place shld be checked honestly and do not bring ur loved one here they will be neglected!!!

Excellent place to work staff super friendly and an excellent management team I would even recommend Alameda to my own mother

We had to put our dad in a nursing care facility due to his old age. Looking for a long-term nursing care facility is really stressful as there are a lot of things that we need to consider. It is a good thing that this facility is near where we live. My father was able to blend right in, and was also able to enjoy the recreational activities the Alameda center offered , they have weekly live music nights and very nice meal. I was also impressed by the friendly nurses who are trained to deal with patients from different ethnic backgrounds.

I ve known the operators & staff for a while, amazing service, great staff, rehab is amazing.

I don't recommend this facility and it doesn't even deserve a star. The nurses and aids are very lazy and don't know what or how to do there job, they all need to be retrain. Don't care about the care of your love one. My mom always got hurt and they never knew how or where it happened. They also want to sadate the patients constantly so they don't have to do their job by attending the patients. Nurses, Aids eat the patients deserts saw it with my eyes when i would visit my mom. This place needs for the Health Department to investigate.

I been working at Alameda for many year. The atmosphere in Alameda is family feeling. The staff are understanding and give quality care to our resident.

I visit this facility on a regular basis & find it to be clean, friendly staffed & very professionally run. I would recommend it highly!

Horrible service, most of the nurses arent even educated enough to take care of patients

I was a patient one month ago...needed iv treatment after hospital stay. Staff was great!!! Hi to the 2nd floor!!!

The Staff is AMAZING and the care is phenomenal. I highly recommend this facility.

My wifes aunt is in here. They showed my mother inlaw the nice area then stuck her sister in law in the dirtiest most disgusting floor. The furniture is broken, the wall floors even the elevator is dirty. Shes been here a week and they may be taking her back home. Apparently its under new ownership and they daid they are hoing to be making changes. So far the experience has been horrible. They dont even get a bath every day. Prisoners get treated better and get more then these poor people in these places.

Do Not Bring youre loved one to this facility. They are short staff who are under paid and do the minimum required. The facility is Low on supplies like juice, clean linens, proper wheel chairs, mattresses etc. Residents belongings go missing!!! THE WORST PART IS THEY "FORGET" TO CHANGE SOILED UNDERGARMENTS. The nurses will.leave you sitting for 6 hrs in the same diaper. Once in the morning they change you and once in the evening. Unless you call for a nurse 3 times!!!!

My dad was in Alameda center for 5 months. As a health care professional myself I cannot complement the staff enough on my dad's care. The third floor staff was very helpful, the rehabilitation staff is amazing. I want in particular to acknowledge the administrator, he was outstanding. he was always visible and available . I went to him with many questions and concerns. Navigating elder care as you know is quite difficult with all the red tape and agencies involved. he was extremely knowledgeable and empathetic to our plight. he is kind and so conscientious. he is a great asset to this wonderful rehab facility Again, thank you for the very excellent care.

every staff in this place are rude. 1 elevator works and the staff are about it . Running to the elevator before the members families. disgusting

This is a great place to take care of your loved ones when you can't do it anymore

The elevator is always broken forcing visitors and even patients to take the stairs. A few weeks ago they didn't even have hand sanitizer. My mother call the nurses they take for ever to respond, my mom is 81 yrs old and barely can stand but there been times that she has to walk to the bathroom all by herself because help is not available. My sister leaves food for her in the fridge because the food there is awful, many times my mom goes hungry because nobody is available to warm up the food for her. Some of the nurses are very rude and don't show any compassion for the patients. I am sure that if the health department inspect that facility they are going to find a lot of violations to the safety and health of the patients.

I have been an employee of Alameda Center for the past 18 years. I could not ask for a better facility to work. It gives me great pleasure to serve the residents of our facility. We treat our residents if they were our own family members. It warms my heart to see my residents everyday. In my new role at facility as Director of Community Development I take pride in being an advocate for the facility In our surrounding community. When you think Post Acute Rehabilitation, THINK ALAMEDA!!!
Please stop by and Tour our facility.

My father in law has only been here for a little under a week. This center is dirty, unorganized. What I can see and gather from speaking with workers here, is they don t care to do their jobs well, or even care for patients. Other reviews claim they do, but I see different. Having to tell workers repeatedly how to do their jobs is sad and doesn t make sense. I would ve given them a 1 star for the review, but I have met a few workers who actually still care about quality of life of any patient not just my father in law. It s a shame because people quickly forget we all grow old and eventually will need care.

I would like to thank all the wonderful staff at Alameda Center for everything they do for my grandmother every single day, the nursing staff and therapists are amazing, they are very caring and professional, they are also welcoming and patient with our family, always giving us the time to answer any concerns we may have, for that we cannot thank you enough, the doctors are also very knowledgeable and nice, the facility is also beautiful and very clean. i definitely would highly recommend alameda center for your rehab or LTC needs.

I would give zero star if available. Out of 3 only one elevator works and you have to wait about 15-20 minutes to go to second floor. Stairs are not allowed. Maintenance people take same elevator with their carts and many times you have to wait couple of rounds to get an empty elevator. Same situation coming down from upstairs. Also, there is no hand sanitizer in dispenser by the elevator on each floor or by the room entrance. And this not just now, it is like this for past 6-7 months that I have been visiting.