Arbor Hospice Review

My mother received wonderful care here for the last week of her life. Highly recommended.

This company was awful, so many things that they dropped the ball on, first they were supposed to have a nurse meet me when my mother was brought home from the hospital, after 2 hours when they didn't show up, I called them, oooops a schedule error, ok, I asked for help to help with the personal care, an aide showed handed me 2 packets of wipes and sped off. In the end they were supposed to take all the medications away, the dips**t nurse leaves everything on the counter and speeds off. If you value the last days to take care of and spend with your loved one go to another Hospice this company totally screwed up the last few days I had with my mother. May they burn and rot in whatever hells may be. The company and it's employees are incompetent fools and total morons.

We have worked with Arbor Hospice many times throughout the years and always appreciate the partnership, professional and warmth of their entire team. I would highly recommend them to anyone that is looking for hospice for their loved ones.

I was having a hard time getting a live voice on the phone to address our concerns. The reps of Arbor were available, got there fast, and provided top notch service during a very difficult period for our family. They could not have done a better job.

This review dates back to 2012. I had originally posted a review on another website, but for some reason, it no longer posted. I used Arbor Hospice for my mother's in-home care and during her last month in an assisted living facility. She received prompt and adequate care at home. However, once she moved to the assisted living, it became more difficult to get in touch with the staff, receive return calls, answers to questions and receive equipment needed. I was very dismayed by this. While in her final days in the hospital, I again received conflicting information as to what was covered by insurance and what wasn't covered. But the most disheartening moment was when my mother passed away. I heard from no one at Arbor Hospice. No phone call, no card, no note, no flowers.......nothing. They knew of her passing. I contacted them. After apologizing to me, I was told that the problem was with Medicare...?... They made it seem as though they no longer had our records so therefore, they did not have any contact information. Very shameful, detestable and hurtful. I will never forget this.

My dad received excellent care at home & eventually in-patient hospice for 4 months. On one occasion at home he was dissatisfied with the care he received from an aide. Another aide was assigned promptly. The nurses & aides cared for my father in a loving & respectful manner. I'm sorry that I didn't write this review earlier. I came to the website to obtain information for a friend in order to obtain care for her mother.

My dog got better care at the vet being put down than they gave my mother. Nurses were no show, and they were rude when mom was passing. Would never use this company again. They were horrible!

Best thing that happened during my Mom's last year.

We were saddened by the lack of care received. Not only was she ignored, her family was never communicated to, or helped to prepare for her death. Very, very disappointing

Nothing but positive things to say. Our family thanks you all from the bottom of our hearts.