Subpar experience. The service was not as promised, and communication was lacking. I expected more professionalism based on their claims, but the execution fell short. Would advise caution if considering them for your needs.
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Questions about Aquatrax Solutions
What is Aquatrax Solutions?
AquaTrax Solutions provides water utility software and data analytics specifically for California water utilities, helping them integrate meter data, water-loss analytics, and customer engagement tools to support reporting requirements like SB 555, SB 606, and AB 1668.
What specific portals does the platform provide for customers and agencies?
The platform connects to existing systems including AMI, CIS, GIS, and SCADA, and offers two distinct portals: MyAquaTrax for customers to track usage and receive alerts, and UseAquaTrax for agencies to manage business intelligence and customer data.
What advanced analytics and messaging capabilities are available in the agency portal?
The agency-facing portal includes features like AquaTrax BI for consumption dashboards, leak and high-usage analytics with segment breakdowns, and Customer 360 & messaging tools for campaign emails and map-based targeting.
How can customers view and compare their water usage data?
Customers can access hourly, daily, weekly, and billing-cycle views of their water usage in gallons or thousand gallons, along with downloadable reports and comparisons against neighbors or historical data.
What types of alerts and notifications can utilities send to customers?
The system sends per-meter daily and monthly threshold alerts, leak notifications, and water reports each billing cycle, with options for quiet hours to manage service messages.
Where is the headquarters located and what are the office hours?
The company is located at 2372 Morse Avenue Suite 647 in Irvine, CA 92614, and business hours are Monday through Friday from 9:00 AM to 6:00 PM PST, with Saturday hours from 10:00 AM to 2:00 PM PST.
What is the current Trustburn rating and what did the reviewer complain about?
A single review from July 26, 2024, gave a 1 out of 5 rating, citing subpar service, a lack of promised features, and insufficient communication as the main reasons for the low score.
How can a potential client request a demonstration of the software?
To get started, visitors are encouraged to fill out a contact form on the website to request a demo or schedule a call, with a promise of a response within 24 hours.
What is the primary problem the software aims to solve for water utilities?
The website states that the platform helps utilities identify and address water loss across distribution systems by unifying data from meters, billing, GIS, and field crews into one place.
What data sources does the platform integrate with?
The company claims its pre-built data adapters allow access to real-time AMI usage data, billed consumption data, water production meter data, payments data, and CIS data.
What is the stated mission and purpose of the company?
The platform's mission is to help save every precious drop of water by empowering utilities and communities to conserve water resources through innovative technology.
How does the company describe its vision and role in the industry?
The company describes itself as a trusted partner in comprehensive water management solutions with a vision to become the planet's most water conservation-centric company.
What tools are available for managing account and property details?
The platform includes an allocation calculator and property survey features within the account and property section for managing multiple accounts under one login.
How can I contact Aquatrax Solutions?
You can reach Aquatrax Solutions by phone at 19499292607.
What is the official website of Aquatrax Solutions?
The official website of Aquatrax Solutions is aquatraxsolutions.com.
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About Aquatrax Solutions
Aquatrax Solutions provides water utility software and data analytics for California water utilities. Its platform integrates meter data, water-loss analytics, and customer engagement tools, and is built to support California-specific reporting requirements such as SB 555, SB 606, and AB 1668. The software connects to existing systems including AMI, CIS, GIS, and SCADA. It offers two portals: MyAquaTrax, a customer-facing portal for tracking usage, comparing water use, and receiving alerts, and UseAquaTrax, an agency-facing portal for business intelligence and customer management. The platform is designed to help utilities identify and address water loss across distribution systems.
- Website
- aquatraxsolutions.com
- Phone
- 19499292607
- [email protected]
- Categories
- Computer software, Utilities, Information services
