Aqua hotels & resorts Reviews

Nice staff but not worth the so-called savings. You could do better elsewhere.

My husband and I stayed in this beautiful hotel for three nights and we had a wonderful time. The staff was so kind and their hospitality was way beyond our expectations.
I must specially mention that Michelle was ever willing to help all the guests with a broad smile on her face all the time. People like Michelle,Paul and the rest of the staff make whole lot of difference to make this hotel a warm and welcoming place to stay.
We felt at home away from home and the stay was very comfortable.
We recommend this hotel 100 percent and no one would ever be regretted by staying here.

RE: Lotus at Diamond Head (I m an A-List Loyalty Member & Local)

Should NOT be ranked 9.2/10 or 4.9/5 superb ...that was not my experience at all. Plus, I tried reporting the issues to the front desk when I checked-out; but, the woman at the front desk just shrugged & said, Oh well, that happens sometimes.

What?! Zero customer service or attempt to rectify the problems! Over $200/night: ridiculous.

Let me start by saying I m local (just checked-out today...writing this immediately to warn others), so I am very familiar with other resort properties here. Comparatively, it deserves about a 5 or 6 max (out of 10; or, 3 out of 5), only if the cleanliness issues & malfunctions had NOT occurred.

The property overall is noisy, outdated, and surrounded by parking lots (garbage - or other - trucks come through around sunrise & beep incessantly when backing out of the lot). Further, it is not an enclosed hotel; so, rather than an enclosed hallway insulating noise that echoes from the parking lots, every sound carries under the door & passes through thin walls...reverberating off of hard wood floors.

When showering, the basin (like half of a hot tub at the bottom) filled with water rather than draining: disgusting. There were many large noticeable stains on the furniture. Also, the DVD player the front desk attendant talked-up when I checked-in (because the TV is terrible and offers only basic cable channels) is actually a PlayStation and did NOT work.

I am out of space. Still, this should be enough to discourage any sensible traveler from choosing this place.

great hotel, dont mind what XLr8 2evolve gotta say he a goofball

We really wanted to love the Aqua Bamboo Waikiki. We actually did until they tried to kick us out because their reservation system was awry and we had to prove we actually reserved for the fourth night -- and the desk guy said, "OK, you can stay." Um, WHAT?

Better stuff first. We're kama'aina and their discount was very generous. The location is superb for the price. The hotel has charm, there's a nice little concierge desk, and the amenities are just right for a moderate hotel. Most interactions with the front desk were pleasant (especially Moana -- really nice guy). The hotel is clean, and I liked the decor and comfortable vibe. The pool is nicest of all.

So. The reservation system is seriously messed up, and the customer service unforgiveable. The first day we were there, we were settling in and I got a cancellation notice on my email. "Your reservation has been cancelled." Obvs we didn't do that, and a call to the front desk straightened that out. So onward to our third day, and we were relaxing in the room when housekeeping let themselves in. "Are you extending your stay?" she asked, surprised to see us. "Uh, yes," we said. Meaning, yes, we reserved for a fourth night. (When I originally reserved, we reserved for three, and I called to add an additional night. My emails reflect it, and my last res email plainly stated four nights. Perhaps this is what wonked out the system. Why, I've no idea.)

A few minutes later, I'm on the phone with a ghost tour agency trying to book us something to do that evening, and my husband answers the room phone. He hangs up in dismay, I hang up with the tour guy, my husband says, "We have to leave." Apparently the front desk has told us we have to get out.

We start madly packing and I'm like, wait, let me find the ressie on my email. My husband calls the front deks back and says we have the email stating we're on for a fourth night. Front desk says he needs to see the email. (Here the onus is on us to prove our "right" to stay." The entire exchange with this guy went this way.) Meanwhile, I call and guy says we won't be charged for the fourth night if we're out in about 30 minutes. Apparently the hotel is full, there's no alternative. Someone else has booked our room.

Finally I'm incensed and I go down with my husband, and the front desk guy (this is Saturday 6/8 around 1:30 p.m.) has reviewed the email and just keeps saying, "My notes had nothing about your staying a fourth night." OK, well, I'm sorry you had inadequate "notes," but this is your excuse and how you rep your hotel in a major snafu? He kept repeating why he was correct in thinking we'd no right to stay. THIS is what upsets customers. You can make even a major mistake, and if you own the problem and try to straighten it out, the guests are less likely to be angry.

We're down there with all our bags, finally, not WANTING to stay (and expecting a chain of emails like the very first one on our first day saying we had to get out) and the guy just once again said, "I said you could stay."

Yeah, right. I demand he print out the details of our stay so he doesn't overcharge us, quiz him on who he is and who is his manager (oh, and over and over he stated no one in the entire Aqua chain in management works weekends, so there's no one else we can call at the time.) No attempt to rebook us in another of the large number of Aqua hotels, which is what I'd have done. It was a big weekend at Waikiki, Pan Pacific fest, and Waikiki was largely booked. It wouldn't have been easy to waltz into another hotel and get a room. Believe me, I'd have headed straight for the Surfrider.

We go outside, hail a cab, go to the airport, get on the next flight to Big Island where we live, pay $200 extra for the switch, and are really, REALLY glad to be home. So here is our experience with the Aqua Bamboo. We'll never stay there again. It's a shame, because I really felt we had a kama'aina home.

Nice hotel, modern design, and some of the most friendliest and courteous hotel staff I've experienced. Prices are more reasonable considering they include free continental breakfast, and wifi throughout. located a block awa from the beach