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R
3 years ago

Excellent service. I had problem to place online ...

Excellent service. I had problem to place online order and Sevice agent Christopher helped me out by thinking out of box. From now onwards, I will be loyal customer to Aqua Amore whenever I will be in London. Highly recommended for excellent service and great collection of products. Guys please open your store in Paris as well please. Thanks a lot Christopher once again. Cheers

S
3 years ago

Ordered a 12-pack of water to my house. UPS driver...

Ordered a 12-pack of water to my house. UPS driver didn't attempt delivery, so water was sent to a pickup point - after two failed attempts to collect it (it was sent to a small convenience store who keep irregular hours) it was returned so sender.



After exchanging a total of 11 emails, I asked twice for a refund and was refused - they are now ignoring my emails. Really shocking customer service for a company trying to survive in 2020.

They also support Boris Johnson if you're bothered by that sort of thing.

S
4 years ago

used to be very good a reliable. Now terrible. ove...

used to be very good a reliable. Now terrible. overcharged on delivery, dont tell you when they cant fullful your order so youre left guessing if your items will come and when. When speak to CS, they promise to correct it, then nothing. After a good couple of years with no problem, im switching. Once my last bottle of contrex arrives (about 2 months overdue now)

T
4 years ago

It's been a long time since I've spoken to such a ...

It's been a long time since I've spoken to such a friendly, helpful, informative and professional company. Ordered a shipment, came next day, wasn't in, called them and they said; "no worries, we'll deliver it tomorrow". No hassle at all, great experience and good prices too!

N
4 years ago

After 4 years regular costumer I'm now done with t...

After 4 years regular costumer I'm now done with these people all what they want is your money not intrest for helping the costumers the guy that answer the phone hanged up on me very bad experience never buy again that's for sure.!!!!!!!!!!!!!!!! Avoid if you can!!!!!!!

k
4 years ago

This firm let down by DHL again and again. They se...

This firm let down by DHL again and again. They seem to having a lot of problems getting their goods delivered reliably at a reasonable cost. I can get same waters cheaper and quickerr elsewhere now so bye bye aqua. Get shot of DHL is my advice.

R
4 years ago

Dreadful service still no 24 bottles after 9 worki...

Dreadful service still no 24 bottles after 9 working days,no contact as to why until I contacted them, I did not supply a phone number apparently but I never do it's private, what was stopping them using email. They said items were damaged More