AppStar Financial Review

Sergio is extremely helpful! Customer service is superb so far!

I have been with them for over 5 years and never had any issues. Any questions I have Sergio would always answer and or have one of his team mates help me out. Even when we originally signed up they where very helpful with answering all the questions. Thank you

Unfortunately, the credit card processing industry is a "necessary evil" and is fraught with deception. I had been with my previous processor for about 6 years, and was overall pleased. They had been raising some fees and I would have to call them to remind them of the agreement we had. After being approached by Timothy and reviewing their fees and guarantees, I decided to give them a one-month side-by-side comparison with the other processor. Although they weren't mind-blowing, I could definitely see the savings. That being said, I have a fairly high monthly volume, and a fairly large average ticket. This may be one of the reasons I was able to negotiate the low rate that I have. I have been processing with Appstar for about 11 months now, and would definitely recommend them. If you don't think you are getting a good deal, walk away or ask for something better. And as others have said, read the fine print!

If I could give less stars, I would. First and foremost, I m not necessarily upset with the person that came to my business to offer us this product. But I am very upset with the company itself.

About two weeks ago, a representative came into MY office of my small town, family owned STARTER business and sold me on the equipment for AppStar, promising better processing rates and such. We worked with TWO representatives, one on-site, Richard, and one over the phone Anika. Both promised we d be SO MUCH happier, and most importantly, we d have instant access to our funds (after they batched out that night at 8:30PM), the next day.

My husband and I bought in.

Fast forward to 5/13/2021, we ran our first two transactions, not thinking we d have any issues because these professionals took a VERY invasive look into our finances to evaluate appropriate limits and such. So we trusted them, seeming to be vigilant and knowledgeable. On 5/14/2021, we checked our account for a very large transaction to see if it had been funded, as promised (in the thousands), and it wasn t nor was the smaller transaction of $76.

I immediately called AppStar. Come to find out, the company had flagged the prior days ending amount as a fraud possibility. So of course, I am VERY upset, as is my husband. We NEEDED this transaction to go through.

So, we played their game on 5/14/2021. We submitted THREE MONTHS OF INVASIVE BANK STATEMENTS REQUESTS, ALL copies of SIGNED receipts, and I even went as far to include the information from NOT JUST the one transaction in the thousands but the $76 transaction the company did not fund. After speaking with them on this Friday, we were told the $76 would be funded and we would get the larger transaction no later than Tuesday with the proper documentation. Fine.

So let me reiterate. I sent in texts of approval, receipts, bank statements, AND THE COMPANY CALLED THE CUSTOMER DIRECTLY and they STILL DENIED to give MY company the money THEY ALREADY RECEIVED, 5/17/2021.

This was literally said to my husband, the customer said something that indicated we were not going to get our money, so we are reversing the transaction, she will need to come in and re-run the transaction AFTER we up your limit.

I immediately informed my customer of this embarrassment.

My husband then followed up about the $76 charge and we were told it would be TUESDAY OR WEDNESDAY before we saw that. After being told it was going to be in there on 5/14/2021.

Now the company REFUSES to let us out of our contract due to their negligence.

I will be pursuing an attorney to help me resolve this issue with this company as they have caused MUCH more in damage than just a denied transaction.

What is more embarrassing is that this company TOOK the money from the customer and had it IN THEIR ACCOUNT and then refused to pay us as a vendor.

This is sketchy, unprofessional, and THEY are the frauds. Do not fall in this terrible trap.

Do not trust this company. They will harass you and try to bully you into a sale. They have lied to us numerous times. There are other trustworthy companies out there who actually listen and who are more professional.

Let me start by saying that I was extremely hesitant to switch over, Tim was very persistent with his following up and his dedication to get me to switch, but like most business owners that has had issues with credit card processing I did not feel comfortable doing so, finally after about 60 days of back and forth I did the switch to their SwipeSimple product with the wireless card reader, I am so happy with the switch! I love the simplicity of the app and the fact that I can send payment links straight to my clients, I am extremely HAPPY with the product and the switch, the rates are great, I can't complain, thank you guys and I'm sorry I was such a pain in the rear about switching over to you.

I dealt with Marc Brown and he was very helpful getting set up and helping me cancel my Heartland account. They saved me a lot of money and I really appreciate all his help.

If you want someone to overnight destroy the reputation of your company then there folks are it. They have become by far my worst nightmare. I would never recommend them. Not even to my competitors. I d rather never process online payments in my life they deal with them. They are full of lies and mislead you every step of the way.

I was locked in to a contract of 3 years by a sleazy sales man. After the 3 years were up, I called to cancel and they said I was not locked in for another year because its autorenewal every year. Now I am stuck paying a $595 fee just because. WHAT!! STAY AWAY FROM THIS COMPANY. THERE ARE BETTER CREDIT CARD MERCHANT PROCESSORS OUT THERE THAT DO NOT HAVE TO LOCK YOU INTO ANY CONTRACTS. I mean If they were to be a great company why would they need contracts to keep customers?

Not a good company to deal with. They locked us into a contract and then held our first transaction. They never funded the transaction and ended up refunding the money back to the customer. We will be unplugging our machine and never using it again. We asked them to come get their machine, and they never even acknowledged that request. Worst credit card company. I would give them 0 stars if I could. They will make doing business embarrassing for you. Don t do it. There are other companies out there that will do better for you, especially for a small business.