3 years ago
Angsamerah used to be my number one choice back in...
Angsamerah used to be my number one choice back in 2014-2015 when I was living in Jakarta. I just recently access the service here again for the last month, mostly for the psychologist.
To be fair, their psychologist was impressive. I have no complaint. But, the room management and schedule of the clinic could use some improvement.
On May 2019, I arrived at the clinic a bit earlier, as they suggested. However, the schedule was pushed back for 30 minutes, without prior notice, and I was waiting without any clarity, why was it pushed back, and what if I have a scheduling conflict so I can get the whole an hour session, etc.
On June 2019, I came back for another session with the same psychologist. Again, I arrived earlier than the schedule as suggested. However, they didn't do anything when the time was arrived. So I confirmed to the reception and she lightly answered: oh the earlier patient was late, so your schedule will be pushed back.
I don't understand why they did not confirm to me through text or anything if there was delays? Not everybody has the luxury of time, moreover when the schedule is quite late in the evening.