4 years ago
WORST HAIR SALON EXPERIENCE OF MY LIFE!!!!!
WORST HAIR SALON EXPERIENCE OF MY LIFE!!!!!
I went to this salon with a friend for the very first time, a couple summers back. The only reason it has taken me so long to write a review is because I was so disgusted by the treatment and service I received that if I had done this earlier, I probably would have been flagged for profanity. I had gotten my hair "professionally" dyed a few months prior to the appointment. It was dark and VERY healthy. I wanted a bright, orange-red color. When she first bleached my hair, which tends to be the most complicated part of the hair lightening process, it was quick, easy and my hair had no problem taking to the bleach, however, when it came time to put in the color, it wouldn't take. She applied the same color to my hair 4 separate times to the point where I told her to just stop. My hair was so brittle and destroyed. She kept implying that it was because I used a box color. On top of that she was impatient and not at all sympathetic towards the situation. My hair was destroyed and my scalp was on fire and all she had to say was that it was my fault for using box color and giving me an attitude. What professional of any trade does this? Clearly this girl has no clue how to do hair and absolutely no people skills. On top of that the owner was gone for most of the time, even when she was doing my friends weave, which she cut wrong cause the bangs were crooked, so I had to talk to the assistant manager, who wasn't even there the entire day, so neither of them could offer any type of actual compensation, however, she gave me a discount so I had to only pay $170!!!! This establishment is very unprofessional and do not put the client first. All in all, I wasted an entire day and spent $170 to get my hair destroyed for six hours. Oh, and I figured out why the color didn't take, it's because the "hairdresser" kept applying the color on my hair while it was wet. I guess that's a basic rule in hair coloring, not like they would know. The owner called me back two days later asking me to drive another hour, since I live in Binghamton so she could fix my hair. I didn't even answer the phone because I knew my temper would've gotten the best of me. They may be a good salon, but as far as my experience goes, do not waste your time or money. Most unprofessional establishment I've ever been to.