I had a mixed experience with Amicus Technology. The company's website is user-friendly and informative. However, their customer service needs improvement. The response time was slow, and the representatives were not very helpful. I hope they can address these issues to provide a better overall experience for their customers.
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Questions about Amicus Technology
What is Amicus Technology?
Amicus Technology is an IT services company established in 1994, offering managed IT services, cloud computing, backup and disaster recovery, IT security and compliance, and remote user support to businesses in Los Angeles County.
What specific guarantees does Amicus Technology offer for their support?
The company guarantees a response within 60 minutes or less if a call is not answered immediately, and they aim to fix computer issues on the first visit without using technical 'geek speak'.
What free trial offer and service areas are available?
New customers receive 2 FREE hours of technical support when they give the company a try, and they serve areas including Santa Monica, Culver City, West LA, Inglewood, and Los Angeles.
Who founded Amicus Technology and what is their history?
The company was founded by Brian Jones after he left a partner role to build his own vision, and they have been providing support to medical practices for over 20 years since 1994.
What specific technical problems do they solve?
Their website claims to provide dependable support for computer networks to streamline operations, and they offer solutions for hardware issues, security threats like Trojans and viruses, and network server problems.
What does the recent rating split indicate about customer experiences?
Recent feedback includes a 5/5 rating from a user impressed by professional efficiency and quick response, alongside a 3/5 review noting slow response times and unhelpful representatives.
How can I contact Amicus Technology?
The business is located at 2118 Wilshire Blvd #430 in Santa Monica, California, and can be reached by phone at 310-670-4962 or via email at [email protected].
What did Reddit users say about Amicus Technology?
Some users on Reddit mentioned an offer of 5LPA from an Amicus Technology branch in Raipur, though this appears to be a different entity than the Santa Monica-based IT services firm.
How does their proactive monitoring approach work?
The company's website states they monitor networks to prevent problems before they arise, and they have been operating since 1994 with a focus on local businesses.
What specific complaints did reviewers mention?
A 3/5 review specifically mentioned that while the website is user-friendly, the customer service needed improvement regarding response speed and helpfulness.
What are the key principles of their service model?
The site lists '9 Things We Do Better' as a core value, emphasizing fixed-right-the-first-time repairs and plain English explanations for clients.
What resources do they offer to help potential clients?
They provide a free guide titled 'The Santa Monica, Culver City, West LA, Inglewood, Los Angeles and Los Angeles County Business Owner’s Guide To I.T. Support Services And Fees' to help potential clients.
What is their stated mission and goal?
The company's mission is to ensure clients' computer systems are up and running at all times, and they strive to become a trusted member of the client's team.
How do their cloud and security services benefit businesses?
Their services include cloud computing for collaboration and IT security to remove the worry of internet usage, allowing businesses to focus on running their operations.
What is the current Trustburn rating and review count?
The Trustburn rating is 4.1 out of 5 from 7 reviews, with a mix of praise for efficiency and criticism regarding customer service responsiveness.
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2 Reviews
I had some issues with Amicus Technology initially, but their team quickly resolved them. The support I received was great, and the company went above and beyond to ensure my satisfaction. I appreciate their dedication and will continue to be a loyal customer.
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About Amicus Technology
- Website
- amicustech.com
- Phone
- 3106704962
- Address
- 2118 Wilshire Blvd
- Categories
- Information technology and services
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