I was on my laptop for a long time with Robert! he was very Professional in all views. Even to the point he needed to get help. He kept me posted and undated each steps they and he was doing. This given him a great communication. His value in making sure he was going to help meant a lot. Thank you again Robert!!!!!!! Your the Best!! As well to those who were helping you to fix the problem!!
Terrible. AWFUL customer service. Got locked out of my account because of a failed biometric voice test. Called several times, no answer. Finally emailed, heard back, and told me that because the course expired that I would need to buy another for $45. Mind you, the reason it expired was because I could not get a hold of anyone in time, and because they didn't unlock my course in time. I tried to explain this to them and received the response "I would you suggest you upgrade your purchase to premier pass ($2.95), so if this happens again, we could give you a promo code to re-reg for free". Horrible way to treat your customers. This is such clever way for them to make more than the $45 they ask for.
The person Widline was helpful. The test itself was so slow. I read fast with high comprehension. It was nerve wracking having to wait from 9 to 13 minutes before I could answer the questions. That was the worse part. That and all the figures that were thrown at a person, and not knowing what would be on the test if anything. Trying to remember them and not cheat by writing them down.
DO NOT USE THIS PLACE!!!! I was told multiple times they would send in my trainings and NEVER did. They told me to pay extra for the trainings to be sent quickly and they LIED to me about how long it would take. This is not a way to run a business.
Hello,
Thank you so much Widline N for helping me figure out my driver's license. You were so patience and helpfully through the whole process. I couldn't asked for better assistance. I would highly recommend asking for Wildline.
Lydia G was a great customer support Pro. However, I called back and wanted a question answered about the fee but no one answered. I tried Chatting, as well, and a person named Louis was incompetent. All I wanted to know was if the fee quoted in the Form for Registration was all inclusive of the traffic fine, as well!!! i am currently on hold on your support line at 530pm AZ time for 19 minutes to get an answer!!!!
Consumers beware of American Safety Council courses. Under no circumstances should you take the drivers ed program through American Safety Council or any website that directs you to ASC. The course is the least user friendly and most poorly executed that I have ever messed with. If you need customer service, good luck. The voice recognition is an absolute joke and clearly has problems as we have to call customer service many times to try to get it fixed. Customer service takes 45+ minutes to reach by phone while waiting on hold (no call back service) if you need help. Online chat take 10-15 more than the estimated time it suggests which means you have to sit and wait by your phone/computer for them to answer. Then the help you receive is limited since it is only a text chat. And, they can't call you if the text chat is ineffective. So then you would need to wait for 45+ minutes on the phone. You get the idea. You have been warned. DO NOT BUY THIS!!!!
This is poorly constructed course. They offer a table of contents but do not inform the student how long each section is. Some sections are short while others will start you off with 53 minutes, then you finish and watch an 8 minute video, then you're redirected to another 45 minute section and just when you think your close to completing that section you are redirected AGAIN to another 45 minute section. When the "time remaining clock" shows 00:00 and you THINK you would be done with that section, the information keeps coming on timed clips that you can not read and move ahead so what is the point of the time remaining clock????? I would prefer to plan to complete an entire section and quiz before taking a break but this set up does not give you a time frame. I am extremely frustrated that I didn't choose a different course!
Please be AWARE. I just got off the chat with Sonia after trying to contact the American Safety Council via phone, email and chat for days because my account had been blocked. I can safely say...this is the worst service ever! I have done many courses online and by far the
American Safety Council is in a class by themselves. The website and course itself is not user friendly. Added to which, the customer service representative themselves do not know how to use the platform. Afetr speaking with Sonia she told me that she had unblocked the account. She also informed me that the reason my account was blocked was because of a failed voice sample. I ( the customer) had to inform Sonia that a failed voice sample was not the reason for the blockage, it was because of an incorrect security question answer. She asked that I hold on while she checked. Upon checking she realized that I was correct, it was in fact due to the failed security question. She then informed me that she will not be able to unblock my account and that I will have to re register and pay the fee, even though I have not completed the course. This was not adding up in my head. One minute you are telling me that you unblocked my account and that it was a failed voice sample then you came back and said it was both. If you are blocked once, there is no way for you to continue the course. The fact that she came back and said that my account was blocked twice made me realize that this is all a scam. So, customers beware! Luckily I saved the chat transcript. This is unbelievable!
Lydia G was amazing. She has great customer service skills and was able to answer all my questions and provide me with additional information I didn't even know. Employees like her are a tremendous asset to any company. Again, Thank you for your help Lydia
americansafetycouncil.com
