American Red Cross, Central Texas Region Review

I signed up for a classroom CPR/AED/First Aid class (6 hour time commitment). I wanted the full classroom experience (as opposed to a hybrid online and classroom experience) since this was my first CPR class. This required me to rearrange a day s worth of work calls and reconfigure several other things within the household, which is not necessarily an easy task.

The class was scheduled to start on a Thursday at 9am. I received an email at approximately 3pm the day before stating my class was cancelled and I was automatically being enrolled in another class on a different day.

This was no where enough time (less than 24 hours) for me to change BACK everything I had moved to make myself available for this class. So not only was that entire day wasted, I had to waste my time calling and speaking to someone about getting into a class that COULD work for my schedule. There were no options that fit my schedule optimally at that point so I had to settle for a hybrid class. The gentleman that helped said he couldn t just switch me from one class to another so he had to refund me the original class and charge me again. I was also informed that since most of the instructors only teach CPR part time, it is normal that classes can be cancelled.

Several days later the refund had not posted so I had to waste MORE time calling back to get my refund for the original class.

I m very disappointed with Austin s American Red Cross. Please don t offer a service if it cannot be relied on.

Each person I spoke to was very friendly and patient which is why they are getting 2 stars versus 1 star.

Went to help a friend last night whose apartment was damaged. Red Cross shows up and dings my truck with his truck door. It's nice of them to volunteer but learn to park and be respectful of other people's property instead of making more work for people.

I only wish google would correct the location of the driveway address.

Nothing about the infrastructure. But I had a not good experience when donating blood at this location (2218 Pershing Dr. , Austin, TX 78723).

A bit rundown and needing some upgrades but overall the educational experience is good

I have lost my home and my automobile in harvey. i have applied online for assistance with no response by email. I went to the office on pershing and was turned away. told to go online YOU JUST WANT MONEY FOR YOUR corrupt organization!!!! NOT FOR those of us truly suffering. it is a scam!!!!!!!!

I hate the building but the people are very nice and so is the location

If you're coming for a class you will need to enter the parking lot from the E.M. Franklin side of the building. There are no vending machines so plan accordingly.