4 years ago
I used this company to find and manage rentals for...
I used this company to find and manage rentals for my property in Venice. The first agent I used was so unresponsive that I requested Janice who was in charge of this department. I explained that I wanted the property and it s content be checked occasionally because the unit was furnished. When tenant wanted to renew, I asked them to check property. I was assured this was being done. When tenant broke lease , (which I was not informed about for several days) I found that the specific property furniture that I asked them to check about was beyond repair. I also found that the work done by a plumber they hired and I paid for was never done. When I asked why they had not found me a new tenant after quite some time, I realized that Janice had only listed my property as a seasonal, not yearly rental. The response time for this company is very unprofessional,. Despite many phone calls and messages, there was no response explaining the plumbers charges. I never heard back when I asked to speak to the owner of the company, and no explanation regarding the charges that I received. I wish I had checked their other reviews (yellopages.com,etc.) because I have found that other owners have experienced the same problems. FYI, I rented the unit myself within a week and at a higher rate than this company recommended.