ALPS Brands Review

One of the best companies to deal with. They stand behind their product with a great warranty and outstanding customer service. Will definitely be back. Highly recommend.

Outstanding customer service. Solid products. An excellent partner to Scouts BSA with HikerDirect!

High quality gear, amazing customer service and very competitive prices. What's not to love. Also, if you volunteer with a scouting organization, check out their hikerdirect.com site for discounts.

Ordered a item for a Holiday gift, received a confirmation email but nothing following. Reached out with an email after two weeks and received nothing again. Researched the number and called twice, was told that since the billing and shipping address were different they had to confirm purchase, which I understand. Was told "someone called you and you didn't answer." No one called me and there was not a voice mail message.
Didn't respond to email.
Didn't return my phone call.
Didn't call or leave a voicemail.
Maybe the gear is great but I will never know because I will find the gear through another source that considers customer service a priority.

It was my first time there when they had a sale last weekend. There was a pretty good selection of merchandise and I purchased three items.