Bait and switch
I spent time reviewing their site, selecting and researching a therapist, and setting up a consultation from the good availability listed. I was contacted by the therapist's intake coordinator who informed me that, contrary to what is listed on the ALMA site, the therapist has a full caseload. She offered to use the consultation time to find me a different therapist, but I had already reviewed their site and selected someone who I thought would meet my needs. Felt like a "bait and switch", which I did not appreciate.