Allegiance benefit plan management Reviews

We share our experience to respectfully warn others. My family and I are Allegiance customers through an employer based insurance offering. In our experience, any employer seeking to use their services should kindly research the public sentiment regarding the level of unprofessionalism for Allegiance. Having to deal with multiple layers within this organization regarding our healthcare, unprofessional representatives permeates throughout their organization. With our family, Allegiance has not been transparent. Keep in mind their subpar customer service certainly will give rise to complaints. Again, based on our direct customer experience, if you need clarity, basic assistance, have basic benefit inquires, or if you are attempting have a manager call back to report horrendous customer service - you will not get results. You will have long wait-times (including being transferred to wrong departments after 1+ hour wait time) as mentioned in other reviews. You have to hope your condition for yourself or your children are not life threatening as you navigate their created chaos. Unanswered inquiries are not punishable and is, in fact, so normal, it is a part of the Allegiance culture. Directly, they were found to provide faulty policy information, were found to be repeatedly cunning to keep us as members ignorant of our rights, and the Allegiance representatives will indeed antagonize their members, just as the previous reviewer explained. Stephanie Brown, their Provider Relations Coordinator, (and others), has comfortably placed in writing an amazing display of unwholesomeness with the most unprofessional tone to paying members. The type of experience we've had are shameful but coming from a company with no shame.
You can see for yourself in Allegiance's public responses to the public pattern of complaints that the company response, if any, are cut/paste, antagonistic, passive aggressive, or they offers no real remedy. Allegiance's under-developed pubic responses are indicative of the lack of accountability and that has also been our experience. In reading other people's similar experiences to ours, I did notice Allegiance's response requesting reviewers to contact their office (via a general customer service line or general email) was more than likely a step already completed prior to a member's choosing to warn the general public with good faith. Just like we did. Clearly, attempting to work with them amidst their dysfunction may not be productive. Of course, everyone should be respectful in their problem-solving but honestly Allegiance just hasn't reciprocated that. We've seen Allegiance advertise great things (i.e promising great customer service) but they present one way then engages in a manner counter-productive to what they advertise. Their benefits management and their customer services were substandard in every sense of the word. Taking your concern to the state insurance oversight committee or the state Insurance Ombudsman Office is a better way for Allegiance's negative patterns impacting consumers to be tracked or accountable.

Allegiance has an easy to follow website and their main focus is great customer service.

Unprofessional is the best word to sum up our interaction today with Allegiance. The first lady we spoke first off didn't know that Allegiance even had an app & then after laughing about not knowing that said the credentials used for the More

Automated system is awful and so beyond frustrating

DO NOT USE THIS COMPANY!!! My brother has this insurance through work. He pays HIGH premiums and has a HIGH deductible. He was recently in a car accident (as the passenger) and has been in a coma for 3 wks now. We have been trying to get him moved to a better facility and out of the hospital ICU, but this company doesn't want to pay out!! They are trying to tell us we need to pay them back if he comes into any money later. Worst insurance company ever. Employers need to do their research before signing up with them!!!

Do not go with Allegiance!! We had a neighbor s kid come over to our house and unfortunately fell climbing a tree and broke her arm. Rather than Allegiance doing their job and paying for the injury as is normal and what the parent wanted, Allegiance reported it is normal for their company to force the home owner where the accident happened to file an insurance claim. This costs me time, energy and big picture wise, money, as home owners insurance rates go up.

The accident happened three months ago and Allegiance is still playing games with the family and hasn t paid the hospital. Latest note from insurance was they need to have a denied claim from my home owners insurance for them to pay for the injury.

The Mom told me if she knew Allegiance was going to do this, she would have just reported that it happened at their house.

From now on, I will be asking parents what insurance they have prior to allowing their kid to come over. If they have allegiance, their kids aren t allowed at my house. This will be the unattended cost of going with allegiance if you are a parent and their ridiculous policies get out to other parents. It is sad that this is the world allegiance wants us to live in. So sad! Terrible company!

Over the last few days I have dealt with (in our home) a large issue regarding diabetes supplies. I have had the GREAT pleasure of working with a gentleman name John who has tried I swear to move mountains for me. He has gone above and beyond to help this very frustrated mother try everything to resolve our issue. He has been incredibly friendly and understanding and just been an amazing person to work with. I am so very grateful for all of his help he has offered over last few days

I feel sorry for you if you have this company managing your healthcare claims administration. If you are an employee of an employer that has contracted with this company, you get stuck with expensive medical bills even if you have done everything by the book like getting pre-certified and using in-network providers. Don't bother appealing, you just spend a lot of time and work justifying your case to just get the same response. They con companies saying they can save them money by administering their healthcare claims, but in the end they deny and underpay claims leaving the employee paying large out of pocket medical bills.

Customer service is very responsive and friendly! It was easy to get a hold of someone and they made sure that I had all my questions answered!

Customer Service is noteworthy. They were kind, helpful, and willing to spend the time needed to help you understand your policy and options.