Allan vigil ford of fayetteville Reviews

Called to schedule recall service, left my number & was told I d get a call back. After 2 weeks with no call & a door strapped closed I went in and was scheduled immediately. Awesome! When I asked the advisor he said it was his plan to have it done in a day, which is great because I live 30 miles away & was having it done while I was at work. Dropped my car off at 5:30am, and when I called in the afternoon to get an update on progress they didn t know anything about it, said my advisor wasn t there and that the car would not be done that day, as it wasn t even brought into the garage yet. Currently in the process of going to pick it back up, because loaners aren t a thing & I m not paying for a rental. 1/10 would not recommend

My 2021 Ford F150 with only 7,000 miles got towed in because it was failing to start and speed up. It took a month for me to receive it back because they were waiting for a part for like 3 weeks. This was already frustrating to me because I was without a work vehicle for several weeks and they could not provide a truck rental. When I received my truck back the bumper is damaged. They are not taking responsibility for it and tell instead to check with the tow truck company . I have given them the benefit of the doubt while my truck was being repaired but I am extremely disappointed that after my truck was sitting there for a month and received it back damage they are not taking responsibility and the manager has not called me once even after i have called the manager and left voice mail. I regret not taking my truck else where.

Very pleasant dealings with Dave Burnette & his team. Received great trade-in price on my car to purchase a 2021 Escape. Great customer service. Sales Consultant, Jose Nieves, sat patiently with me throughout the buying process & answered all my questions. I highly recommend this dealership.

Words can't quite explain how well these people are they take very good care of their customers they will show you everything about the vehicle you are buying very nice guys had me in-and-out in about 20 minutes! Couldn't ask for more, salesman reached out to me the day after checking on us wanting to know how we like to be vehicle.."Customer service" is hard to come by these days... Fayetteville Ford definitely has The professionalism and customer care that you are looking for! I knew what I wanted and Steve Gucci gave me exactly that! Great guys and Mark Hopkins was also a pleasure meeting and getting me back on the road! Cannot speak high enough for these guys! They still fill your new car full of fuel! Such a small gesture that goes a LONG way! Have I mentioned how Gorgeous the new Bronco Sport is!!!!

I'm going to give these folks 5 stars, but probably not for the typical reason you would give a dealership such a rating. I do own a certified used Ford, but I purchased that vehicle from another dealer a year ago. I'm writing this review because we purchased an old, used (non-Ford) vehicle from them, which they acquired from another customer during a trade-in. Prior to our purchase, we were assured that the car was in good mechanical condition, and it seemed so at the time. When we got it home, within a matter of days, a brake fluid leak appeared. Although the sale was "as is," I was obviously upset that we had an issue with the car so soon. I sent a rather curt message to the general manager and the sales team, letting them know our disappointment. This car is my teenage son's first vehicle, and he just loves it. The general manager, Chris Chitwood, immediately contacted me and arranged to pick up the car (we live an hour away) and look it over, leaving a loaner car in its stead. They fixed it and returned it to us, cost free. They went above and beyond what I really could require of them. This is how you do business with people. I really appreciate it.

A sincere thank you to John, Chris, Cal, Nick & everyone at Fayetteville Ford. A family environment where everyone was extremely friendly and helpful.

If you are looking for a vehicle, this is the place to go. We arrived late and they stayed way after closing to get the deal done. From start to finish was amazing. Even came back 2 days later for a detail service. DAVID MILLER YOU ROCK!!!!

My sales person Kathleen was wonderful. I love my car. We were in and out quickly. Those were all positives. However, the sales manager was rude, and the job done on detailing and taking care of the car was ABISMAL. no effort done to clean the car, wr had to make them replace loose weather stripping, etc. As stated, I love my car and the lady we dealt with was great but I would not recommend the dealership.

This dealership is awesome! From the time I stepped out of the car to the time I drove off the lot in my new Mustang was a great experience. Jared was a joy to work with. He was not pushy and didn't waste time but answered all of my questions. I met the owner and had a great conversation. The staff members were very nice and welcoming. I even received a phone call as a follow up. I am still on cloud nine with my purchase and I am a loyal customer of Fayetteville Ford.

My last 3 cars have all been Ford and I always had any maintenance and repairs done at my local dealership. Since moving to Peachtree City I have been lucky enough to find Fayetteville Ford where I have my regular maintenance done. Last week I had a problem with my car's computer. First time in eight years. Fayetteville Ford had it diagnosed and fixed in record time. Fast and efficient. Everyone is professional, friendly and extremely courteous. Fayetteville Ford is my lifetime dealership for all my repairs, maintenance and purchases. I highly recommend them.