All Communication Network Paris (75) Review

The laboratory cannot be reached over the phone, even with several attempts.
I do not recommend at all.

DO NOT GO FOR YOUR COVID TESTS, I missed a flight because of not respecting the deadlines: results provided well after the 72 hours imposed by the airlines, so after the date of the flight!
Trust negative reviews and don't be fooled if you have a flight.

I personally understand that the situation is delicate and complicated but:
- the negative opinions are 1 year old, obviously no improvement since
- they say they are overwhelmed to justify not meeting deadlines, yet they are increasing the number of partnerships (for example with the opera pharmacy) for pcr withdrawals: why multiply the points of withdrawals when we cannot do the job?
- you can always come to the front desk as the phone is useless (don't even try), the lady who looked lovely didn't do anything special except tell me I wasn't the only one, that it was not up to her and that the biologist does not respond to e-mails. Thank you goodbye ...

There you go, I hope this comment will save you unnecessary stress. There are so many other more serious labs in Paris ^^

Appointment made with Doctolib, schedule not respected (non COVID exam).
Express request to send the results by post or sent by SMS + email.
Telephone September 23 (13 days later), more than 25 minutes of waiting; I hung.
To know. There is competition. Laurence Artaud

Rather long support, dilapidated place, which does not inspire confidence, moreover for a blood test. The lab technician was very efficient and pleasant, however.

Exceptional welcome even at 6 p.m. after 10 hours' labor for the staff. Let's not forget that we are in a health crisis !!

Professional team on site, attentive and very friendly.
I also tried to reach them many times by phone without success because I still have not received my text message for the results of a blood test that I had been promised the same day .. it's been 3 days . But you have to know how to be patient and tolerant during this period! Reviews only speak of their delay, when the team really makes a difference!

No complaints. little wait. pleasant welcome. impeccable blood test. a very professional team

Terrible welcome ... to flee urgently ...
Indeed, I came to bring you samples for my father-in-law. On the way there, a young woman in the open office to the left of the reception told her life story, because we are live and who also saw the queue that was forming when there were people and only one person at the counter !
I would like to point out to the professionals that you are that the samples do not have to wait too long ...! On the return, the same fight, another equally unpleasant employee ... I told myself that all this comes from the fact that your location is exceptional and in fact, made you fall into a fictitious success and the total contempt of your unfortunately captive customers ...! Not being the only one to have these feelings and at the sight of the other comments, I confirm and maintain my comments and I will never come back to you again, even if it means going a few more meters for a normal welcome and which concerns you as a reminder, the world of human health! ! !

Very Very Very Bad Experience!
TO FLEE !!!

Very professional, efficient and attentive team. Responsive and available secretariat despite the very high traffic they have been experiencing for several months now. My results had been given to me outside of opening hours which is very pleasant for the current context while another laboratory made me wait until the following week.
I recommend

I must have had blood test results for 2 days and still nothing. Cannot reach by phone. Without the results I cannot have the operation I have Monday morning and Sunday they are closed

fast and efficient, professional people. I have been going there for years without any problem.

To flee ! Inadmissible !!! I've been trying to call them for 3 days, they never answered under the pretext that they are "overwhelmed"! Lol. The lab was EMPTY. I go to the laboratory for my appointment, 3 ladies behind the counter chatting and tell me to turn around because the practitioner is not there !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No apologies from the ladies at the reception, no phone calls to warn! I dream ! No professionalism, no zero point credibility! I will never come to their house again they are not serious at all

Unable to reach the Secretariat for results .. More than 45 minutes on the phone every day and no one answers ..

Test done on a Friday at 4 p.m. to take a train the following Monday.
On Saturday at 9 p.m., I receive the SMS informing me that the results are available. Unable to connect to the site to retrieve them, the laboratory is closed on Sunday. I sent a mail. Monday morning before taking the train, I tried to call, I was put on hold for a total of an hour, no one ever answered. I returned an email, to which we ended up responding: on the results, we had made a mistake about the time of sampling (11 a.m. instead of 4 p.m., which means that the test was no longer good for taking the train), and on my date of birth. I did a last minute test again in another lab before taking the train, I got my results 5 hours later.

Failure to meet deadlines, no contact possible for information either by phone or by using the contact form on the website. Having had no confirmation of receipt or response some doubts about its proper functioning ...

I frequent this laboratory for years because the reception is nice and nurses are adorable and icing on the cake ... they "sting" all very well with a special mention to Beatrice.

Friendly welcome and the nurse was also nice. Nothing felt

Laboratory not reachable despite many attempts. The only time someone picked up the phone was to hang it up immediately after ...

Impossible to reach the secretariat on the phone !!! Despite bad grades and bad reviews too, this lab is doing nothing to improve things.
If only there was that! My results not sent, neither to me, nor to my doctor, who, when he asks them in person, hears himself answered by the colleague: "the patients only have to pay and we will send the results" !! !!! For my part, I had already paid and the check was even cashed.
2 months after my sample and 1 month after receiving my invoice, I still have neither results nor sickness sheet to be reimbursed.
And since we can't reach anyone on the phone ... the dog biting its tail!
Go your way and go do your exams elsewhere, + it will be of use to them since they can not cope.

Professional and friendly welcome. I have been going to this laboratory for over 10 years and the practitioners are always delicate.

Very professional and pleasant laboratory assistants. I received the results of my PCR test within the specified time frame.

Impossible to reach them by phone, they do not answer. The website is not up to par, connection problem etc ...

Very poor reception at reception and forgetting to check the variant of a covid test. The biologist blamed the pharmacy for performing the test when they were responsible for the oversight. Too complacent knowing that Synlab Laborde, which is not far off, is very professional. Avoid at all costs.

To flee.
They forget to give you the code to connect to the internet and have no solutions to that. "It happens to us to forget" here is the answer. And "we can not do anything for reasons of confidentiality". No sympathy from the secretary.

I've been coming for years, now I join the cohort of patients who are very annoyed not to receive their results within the announced deadlines, and especially not to be able to reach the lab on the phone ...
It is not satisfying or honest to answer "we are doing everything possible to shorten the deadlines" when clearly no one is in charge of picking up.
Do you think about the anxieties you can create in your patients who wonder if there is something wrong with their tests, with no way of knowing what it really is?

EDIT: I ended up succeeding in joining the lab, I was not told that the results of my analyzes were necessarily to come and collect on site. So it's worth it to hang on to the tel, I'm relieved that someone ended up dropping out.

The low note is not justified. Very welcome and friendly and attentive nurse. I recommend.

What can I find positive ... Let's see ... Ah! Yes: the pre-recorded voice which repeats to you for 30 minutes (before hanging up): "Hello and welcome to the Bioclinic Madeleine laboratory. We will answer you" is warm. It makes you want to believe that you are in good hands. The truth is quite different: results that do not and never will arrive (it's up to you to go and find them on the spot), a website that does not work, an unreachable telephone platform, no interoperability between laboratories (what is the point of forming a group if you cannot give each other a hand between laboratories), zero follow-up of complaints that it is not possible to make anyway ... The health crisis back on track: other laboratories, which are also very busy, provide results on time and / or are at least easier to reach! In short: very, very, very disappointing. I highly recommend you to go your way.

Follow-up: I moved and, while waiting for my turn, I called this lab. The telephone ringing did not even sound .... We understand better why it does not answer! And special mention to the hostess, who does her best on her own and whose weariness shines through. To thank you, Madam, I add a star to my review.

Normal home, little wait, blood test nickel with a super smiling and kind doctor

TO ESCAPE FROM AN EMERGENCY !!! I am still waiting for my test more than 72 hours later and I cannot have someone on the phone. It is inadmissible not to respect the deadlines in this context. If you are not able to handle the flow take fewer people or announce that you cannot hold them. I will refer to the social security of your more than questionable practices.

This clinic was delayed twice for the delivery of test results, including once delayed ONE MONTH, in the meantime without an answer neither by phone nor by email for weeks.
And finally their excuse for the unconscious delay is an additional 5 after the payment of the day of the on-site test, where I was not informed at all of any potential sum later.
This lack of professionalism is unbearable.

Unable to reach the lab on the phone, no replies to emails and unable to retrieve my results online. Surely a typing error in my name or date of birth on their part. To be avoided ... total lack of professionalism.

Free HIV test
Upon presentation of a vital card
Without prescription
Result in 24h to recover on site

A disaster this lab. We can understand that it is complicated with the context but they complicate the task on their own.

38 euros for a covid serological test .... Overpriced.

No possibility of doing all the analyzes (throat swab or other) for other pathologies. We have to come back ...

The person who bitten me was very unpleasant and criticized me for not doing all the tests at once when they are the ones who refuse it !! A catamaran.

It marks on the results that not all tests can be done !! reason: patient refusal but what liars !!

Winter test results to come and collect While all the laboratories let us download them on our confidential space. We have only that to do with transport masks etc ... no consideration of the patients. We are in 2020 anyway !! If it is positive, maintenance if it is negative internet. It's easier for everyone and it saves the world in the lab too !!

Nobody answers the phone and when we arrive it talks quiet

You are not about to see me again ...

Problem retrieving PCR test results but very welcoming and attentive staff.

Impossible to have someone on the phone to make an appointment .... I have to make an appointment by phone because it is Doctor CREMER who must take the sample ...

I chose this lab because of my niche. Appointment made on the internet for the next day, little crowds (weekdays at 3pm). Efficient reception (2 people for 3-4 patients), I believe, however, that they no longer take the covid test, which should reduce the load. Very professional blood test. Results on the internet in 6 hours instead of 24 hours, I am very satisfied.

The secretariat is quite adequate. On the other hand, the doctor who "greeted" me, appalling. No humanity, no listening. A peremptory speech in the tone of reproach. If I landed here it was not, however, by personal will but by medical referral. Strange as it may seem, I am not going to take exams that are said to be useless for fun. At least I had a unique experience, being thrown like a mess from a lab. It was a first and I hope a last.

Too bad the telephone reception is not up to the quality of the care provided by Dr. Cremer. It is impossible to make an appointment, the switchboard returns to a messaging system that runs in a loop to end up after 15 '(experience repeated 5 times) on a ringing off-hook! .... So, stop making the same answer since months and blame it on the health crisis which is extending waiting times .... Be professional and respectable!

Hello,
The laboratory is unreachable. Employees let the phone ring without any reaction. For a medical laboratory from which some people expect important results, I find that frankly unfortunate ...

Impossible to reach and after 30 minutes of waiting it hangs up! Inadmissible and incomprehensible especially since the appointments offered on Doctolib do not correspond to my needs.

If you were going to have your results via email or on their platform, you can skip your turn. Urgently awaiting results in order to adapt medical treatment, I am still waiting. Despite 3x30min trying to reach them by phone yesterday and this morning by email, nothing works. The codes given to access their platform do not work. So the only way to get them seems to be by going there. Quite archaic method in the midst of the Covid pandemic where we prefer to avoid going to a laboratory.

What's the point of having a phone line if you never take the time to answer. I can understand that the labs are overwhelmed at the moment but it is then necessary to adapt by offering other means of contact (an email would be useful). I cannot take an appointment via doctolib since for the examination I have to carry out, the site indicates that you must call to make an appointment ... in short ... there are things to improve: delete the telephone numbers or change the message from the answering machine which runs in a loop over 20 minutes promising us that our call would be taken care of ...

What to say .... just run away!
Strong telephone waiting. If you want to join them, encourage travel. They will tell you that it is the Covid but I went there at the same time as I called them and I was in the waiting room that my phone was still ringing. Moreover for my part I did not find the wait long on the spot suddenly I do not understand the telephone wait.
On the other hand, what is really worth a zero star is the time to get the results. Once again we will tell you that it is the affluence due to the covid. However, having compared with my relatives and colleagues, we have delays here to obtain results which are 2 to 3 times longer than normal.

I have been attending this quality laboratory for many years. Always warm and professional welcome even more in the current context.
Quick results

A-D-O-R-A-B-L-E-S A caring staff, especially when you have to stay two hours for some tests. The secretaries are nice and smiling. The nurses are cautious (never hematomas or pain during blood tests, which is quite rare to note) and the doctors I asked were both caring and available. Little more: a hyperconfortable sofa in which we could fall asleep. Only downside: the dilapidated premises (does not really meet the standing of the neighborhood).

Hello
A few hours before our departure this Saturday morning, we are still awaiting the result of our PCR test carried out on Thursday at 10 am, the laboratory has guaranteed us the results for Friday.
Imagine our anguish my 84 year old mother.

I tried for 3 days to say a rv for 1 sample. 1 day pt 1/2 h then 1 other day, 3 times 1 / 2h and at the end of this time it hangs up. always the same disc!
I live in the suburbs and my dermatologist recommended this lab to me. I think that given my experience and the opinions I do not take the 1hejre road to have this test done

Laboratory which does not respect the announced deadlines. To flee. Result received more than 60 hours later!

After more than 5 attempts, no response from anyone. Laboratory unreachable, very useful.

To flee !!
I carried out a PCR test last MONDAY it is WEDNESDAY is still no result!
period in which the result is expected for a period of 24 hours max !!
a lab that not only does not meet the deadlines for PCR results but also never responds to such I spent two days calling them no sign of life! I even sent mail! no return.

I was unable to take my flight due to your unprofessionalism! THANK YOU !!

Catastrophic ... Visibly overwhelmed laboratory which does not keep its commitments in terms of deadlines. Not professional !

I do not quite understand the other comments. After that depends on who you fall but me anyway I felt very welcome people were smiling and adorable. Very professional and nice. I also thank the nurse who reassured me and who was suppeer sweet when she injected me the syringe.

I absolutely recommend

Results still not received (3 days late) and unreachable despite more than 6 attempts with a 30-minute wait.
Laboratory to avoid.

The center does not honor appointments made and does not immediately care whether anyone has one among the people waiting. And even by specifying to the secretary that we have one, she simply tells me to wait my turn. The secretary is not pleasant without any emotion, she only knew how to refer me coldly to management when I pointed out that making an appointment was useless. So I left otherwise I would wait at least an hour. It is not respectful of people and does not make you want to go back.

I should have trusted the converging negative reviews. No queues or waiting to be taken. The secretaries laugh and chat, but don't pick up the phone. Covid has a good back for hanging out. Unreachable on the phone, music on hold until the call is cut off. Instruction was given not to respond, it's just mind blowing!
Results not available After 5 days when you are promised them on a specific date.
They are unreliable and do not respect "customers".
I should have gone to Cerballiance magenta as usual because the results are delivered within 24 hours Max even during a covid period.
I chose the easy way because I was passing rue Vignon, mistake!
Read the reviews and believe them! If a lot of people criticize about the same thing, it is true!

To be avoided absolutely, it is not a laboratory but a place of mistreatment. Doctor Cremer is aggressive and dehumanizing. Atrocious, awful, flee!