Alarez Restaurant Reviews

Food is ok but rubbish service where you got to ask for everything several times .

would give u terribly upset stomach.. filthy food.. presented in a very nice manner..

Worst shawarma I've ever tasted ,,costs 4 pound each , which is really expensive for a normal shawarma !! Especially the chicken one !! Not real meat but full of fat and medium rare cooked !

Absolutely outstanding authentic food. Service was very warm and welcoming. Couldnt recommended Al Arez highly enough.

Really delicious foods. They give everything in huge quantity. Would recommend to everyone. I also plan to go there a couple of times more and taste different other menus.

The food is succulant with big portion and consider a lot for Asian people.

The food is wonderful, but the service is horrendous. Not a very good experience.

Poor service, not very polite staff.They charged us unreasonably high amount for a poor quality food and when I checked my bank account I saw that they overcharged me.My fault as i should not have trusted the figure they put in the card reader and I must have double checked it.

For whatever reason the staff was not in a friendly mood. Sheesha was so-so. Probably not going to go back there.

Poor service
Extremely Oily food (poor cooking techniques)
Unhelpful staff
Food served in various parts separated by long delays.
Took wrong order and then insisted on it.
Noisy
Mismanaged

Awful awful place. Maybe they are racist. I have no idea! So got sat down. No menus until I asked a passing waiter for a menu. So ordered a few items. Only thing that was good was the falafel. Order a cheese thing and that was undercooked. Other thing I ordered was a chicken shawarma wrap. I couldn t even eat it cause the chicken was pink. And It was so greasy. It dripped thru the wrapping onto me. Gross. After two bites I just left it. Then i asked the waiter for napkins. He looked at me, and then at my lap where all the oil was... and was like what? So I asked for napkins again and he gave me two. He was arrogant and had a bad attitude. It was some young kind with slicked back hair. Awful service.
Food was greasy and bad, service was bad and will never ever go there again!

Empty restaurant. They put minimum 10 pounds per person limit for orders. Greedy disrespectful people. Stay away.

Worst experience. Went with family and guests. Mid way through ordering the waiter/manager told us each one of us including the kids have to order a platter or we cannot eat there. Behaved rudely and in a highly unprofessional manner. Highly not recommended.

Arrogant staff. Moody cashier. Food was cold and late. Brought one of the starters at the end. Clowns

Food was tasty. Portion size was good. Friendly staff and punctual service.

WORST RESTAURANT EVER! HORRIBLE COUSTOMER SERVICE AND SMELLY FOOD!

SHAME ON THEM!

Go to this restaurant if you want to ruin your evening!

We drove 1.5 hours to get to this restaurant as it was mentioned by some one, that s where the nightmare began!

We walked in and were offered a table at the front by the waiter but as we were about to be seated the manager came rushing and said no put these people in the back of the restaurant, I questioned him as we were looking forward to sit at the front by the window and he said all these tables are booked, which I could tell was a complete BS! I took his word and made my way to the back.

We got our food and realised that the rice were very smelly and apart from chicken was nothing was cooked properly and seemed have lived in their fridge for years!

Anyway we tried to enjoy our evening as we drove along way to get there and that s when I realise the tables which we were refused were being given to selected coustomers by the manager as I was quite upset about it I walked up to the manager and mention my concern the manager said all the seats are reserved and the customers will come later on, at that point I mentioned that I saw him giving it to other people and he sat other people down on those seats after refusing them to us...

He didn t like the fact that he got caught on his lies and started getting very aggressive and started raising his voice, I asked him his name and that didn t go very well with him, he started raising his voice saying don t tell me how to do my job and loads of other stuff which went over my head, I said I can t believe that he is the manager of the restaurant and that really upset him, all of a sudden I got surrounded by the waiters who slowly and cleverly started pushing me and my family out of the restaurant saying thank you and go when I was very calmly taking to the aggressive manager.....

My kids were traumatised.... so we paid stupid amount of money for the doggy food to be insulted!

Avoid if you can at all cost!

If being ignored by staff who are rude and unhelpful, who throw food and act as if they re doing you a favour by even looking at you in a over-priced below average food venue is your kind of place then definitely go here.

Don t worry if it s busy with customers (who are just waiting for staff to even make eye contact) then there s the exact same restaurant across the road.

The food is alright. Best is you can have dinner and Shisha on the terrace and not just Shisha.

Average food long waiting time food is very bland no taste to it

Not that great food had lots of hair in the food would not go back there in a hurry also had send some cold food back to get some warm food.

Good restaurant in Arab Street. Eating quality is very good but its staff is not good.

I went for iftar with my family. I told the waiter I wanted the food for iftar time, just because I didn't order starters my food came 15 minutes after breaking fast. Time for iftar was 21:23 food arrived 21:40. After complaining to one of the waiting staff he told me I didn't order starters and I had ordered grilled food which will take between 20-25 minutes, bear this in mind I placed my order at 20:35. Food was not to standard I was expecting especially when the menu is not cheap. They Did not ask if I wanted tea or coffee, the bill was presented straight away. Awful service. I shall not return neither do I recommend.

Very rude staff with bad manners and behaviour. Average food for take away only that's how you won't interact with rude staff. I have stopped even taking away from them. there are many options on edgware road, try something else not them. Staff doesn't listen to you, it seems as if we are beggars and they are feeding as charity.

Don't go here. The service is terrible, I think they forgot they had customers to serve (was not busy). The food was bland as if salt prices had gone up in lockdown. The food was low quality and small portions. They treated us with no hospitality. Save your money, just go opposite the road to Helens Cafe (best Sharwarma ever) and eat in Hyde Park or Shishawi.

I've been sitting here for 50 minutes and they've still not taken my order. Terrible 0 stars.

Edit:just had the food, food was very nice so I give 1 star instead of 0

Excellent service and delicious dishes, the daily dish was upside down and we took a stuffed lamb with excellent taste and our comeback

Lots of olives. Nice food. Very casual place. Could have a cosier decor. Not fancy or romantic. Just a place to eat when you need.

Good Lebanese cuisine but the staff was unfortunately not worthy of the quality of the cuisine.

Good experience of Lebanese cuisine, ample seating and quick service, reasonable prices and lovely food

Service needs to be worked on. Slow. As if waiters not bothered. Food amazing though.

A must go to! Friendly staff, prompt service and they know how to let you eat in peace.

Good Arabic restaurant, especially shawarma, stuffed lamb and grills, its prices are more than average

Lovely Lebanese place, filled with locals, big portions and very reasonable prices and good drinks options. Place is quite busy and they want you to enjoy your long meal so might take a while. If you are a brewed tea lover then I would recommend try the mint tea and order glasses :)

Worst food on Edgware Road! No taste and cold! Disgusting customer service!

Al-Arez has great food. My friend and I come here almost every week and the food never disappoints. The value for money is unbeatable and the service generally good.
This is not a place to take a date as the decor is more like a canteen, but you don't go for the atmosphere, you go for the food.

I cant remember what year I first started coming here but it is the only shisha and food resturant that I go to in Edgware Road!

Good food and good shisha, staff were very friendly

Al Arez accommodates friendly staff and the food is very reasonably priced. I ordered the mixed shwarma but it was overly greasy, more so than I ve experienced before. However, the other dishes looked good. The kebabs are well made.

Absolute rip-off
Bland mediocre food
Tiny unappetising portions
There are much much better places to eat at on Edgware Rd

Fabulous place!

Great service, great food and then you also have an opportunity to sit outside and relax whilst smoking a sheesha.

Always busy - but they still find the time to treat you well - highly recommended.

Much better than your average Arab west end joint
Don't get that vibe that you usually do from pompous picks

This restaurant is very similar to the other ones on Edgware Road. The grill was ok. Service could have been better.

Great food, amazing portions...! Chilled out non rushed atmosphere.

Nice place to have a shawarma and some middle eastern chows.

I enjoyed food but toilet facilities need to be improved.

Decent food, the toilets however were awefully dirty, looks like no one is looking after the back rooms.

Quality 5 of 5 Price 4.5 of 5 taste 4.8 of 5 Janitorial 5 of 5 time to reach demand 5 of 5 Payment Method 5 of 5 in cash or Visa card

The olives were great. The hummus and the garlic sauce were not good in taste and the bread was unfortunately dry and did not taste very fresh. The staff was nice at first, the second drink took forever, the shisha came only an eternity later and the tobacco was not good. After a short time you only had coal flavor in the mouth. I had to pick up the bill myself although I have ordered several times. I will not go here anymore.

Chicken tasted disgusting was so dry dont even deserve one star. Disappointed.

Shockingly poor customer service. We ate here on the 3rd of July 2019, the moment we walked in the waitress who was setting the table was ill mannered, the waiter who took our order wasnt much different and the cashier who took our money was worse! Just the attitude, body language, how we was spoken to, etc ruined our evening meal. The food was up to standard, nothing great. Three of us was given the incorrect order, they missed our drinks and didnt bid us farewell. We will never eat at this place again! Avoid at all costs.

Overpriced and not have any taste at all. Except for aubergine which was nice.

Great food, always busy and great size portions at a reasonable price. Being busy always is the sign of a good resteraunt, hence the prices and quality of food remains very affordable and top quality. Range of dishes for both vegetarians and meat eaters.

Delicious food ..Every dish was amazing ...I highly recommend it

A nice restaurant with a great variety of vegetarian dishes. I went with a couple of friends, I enjoyed the food. The only gripe was the waiter had to be reminded to bring my drink albeit the others received theirs. The toilets could do with a clean.

Nice street Mediterranean food - good place to visit if in rush, take a quick bite and move on