9 months ago
Irresponsive and totally non professional
My experience with AKT Associates in CBD Belapur, Navi Mumbai, has been nothing short of a complete disaster. This firm is the epitome of unprofessionalism and unaccountability.
To begin with, they demanded 100% of their quoted fee upfront, without any assurance of delivering on their promises or meeting the specified timelines. It was clear that they had no trust in their own ability to deliver results and instead resorted to arm-twisting tactics once they had all our personal information, including sensitive data like PAN, Aadhar Card, income details, and even personal passwords for income tax accounts.
We engaged AKT Associates for the purpose of obtaining Form 13 and filing our income tax returns. Not only did they take a substantial amount of money from us, but they also took an astonishing 18 months to complete the process. When they finally filed our income tax return, it was promptly rejected by the IT department, citing issues that were clearly their fault. Instead of rectifying their mistake, they shamelessly demanded more money from us, without any guarantee of success or refund as promised. Feeling helpless and trapped, we reluctantly paid them again, only to have the rectification request rejected once more. At this point, AKT Associates stopped answering our calls and didn't bother responding to our WhatsApp messages.
What's even more alarming is their deceptive practice of using my personal login ID to file tax returns and rectification requests instead of their own authorized credentials as a tax planner/preparer. This not only raises concerns about their professionalism but also the legality of their actions.
AKT Associates clearly lacks any meaningful leverage or relationship with the IT department, which one would expect from a firm claiming to be experienced in this field. They cannot uphold their promises regarding refund amounts and do not deliver any value for the exorbitant fees they charge.
I strongly caution anyone considering AKT's services to stay far away from them. They are a nightmare to deal with, and I would advise finding a reputable and professional CA, even if it means paying a slightly higher fee. I've learned my lesson the hard way and don't want anyone else to suffer the same fate, losing both hard-earned money and valuable time. If there were a negative star rating, AKT Associates would undoubtedly deserve the lowest possible rating.