As a customer, I would rate my experience with thi...
As a customer, I would rate my experience with this visa service as average. The website provided some useful information about the Australian visa process, but it lacked detailed explanations in certain areas. There were a few sections that could have been organized better for easier navigation. Although the website claimed to offer a quick response time for inquiries, I found it slightly delayed. The customer support team was polite and tried their best to address my concerns, but there were moments when their responses felt generic and lacking in personalized assistance. Overall, the service provided by this visa company was satisfactory, but there is definitely room for improvement in terms of website design, information clarity, and customer support.