AI Fluency for SMEs

AI Fluency for SMEs is a UK-based training provider that delivers practical AI education to small businesses, consultants, and sole traders. They offer live training in AI tools, safe data handling, and prompting techniques, followed by support to identify and build two or three priority workflows. The business is based in East Sussex and works with clients nationally, including solo professionals and small teams of 2–15 people.

The training focuses on understanding how AI works, including tokens and why it sometimes gets things confidently wrong. They teach RCFT (Role, Context, Format, Tone) to get outputs right first time and use reasoning frameworks for structured thinking. Governance and safe use are also covered to determine what is safe to paste in and what to always verify.

They offer a 90-minute 1:1 session for £150 or a 2-hour team workshop for £400. Full pricing details are available on their homepage. The pricing structure is designed to accommodate both individual learning and team-based workshops.

The service is suitable for consultants, sole traders, founders, recruiters, agencies, consultancies, and service firms whose people are stretched thin. It is not limited to a specific industry, as they work with professionals across life sciences, financial services, hospitality, and economics.

The process involves learning, applying, and sustaining skills in that order. They first train you to use AI properly and safely, then build the two or three things that will actually move the needle. This approach ensures the workflows built are practical and used effectively.

They provide ongoing coaching and refreshers as AI tools evolve every few months. This ensures clients stay updated with the latest developments and can continue to use the tools they have already paid for confidently.

The training is taught in plain English, making it accessible for people who use AI day-to-day rather than those who build it. No technical background is required to participate in the sessions.

Clients who already use ChatGPT a bit are ideal candidates, as the training builds on what they already know rather than starting from zero. This approach helps them quickly apply new techniques to their existing workflows.

They do both training and building automations, but they train first to ensure the workflow built afterwards actually gets used and is not shelved. This order ensures practical application of the skills learned.

The training covers customer service, sales, marketing, operations, reporting, and analysis. These are the key areas where understanding AI can significantly improve business efficiency and effectiveness.

The business is based in East Sussex and works with clients nationally. They serve a wide range of clients across the UK, providing flexible training options for various team sizes.

The Trustburn rating is 4.2 out of 5 from 5 reviews. This rating reflects the positive feedback from clients who have benefited from the practical training and support provided.

Some reviewers praise the practical approach and the ability to guide them safely through AI tools. They appreciate the focus on building specific workflows that move the needle for their businesses.

The training is delivered through live sessions, allowing for interactive learning and immediate application of concepts. This format ensures that participants can engage actively with the material and ask questions in real-time.

The training emphasizes the importance of understanding AI tools like ChatGPT and how they generate answers from what they've learned. This knowledge is crucial for effective use and avoiding common pitfalls.