Affinity Water (formerly Veolia Water UK) Reviews

I'm sorry can I have some water with that glass of limescale?

worst customer service. Affinity Water are very good for reminding their customers when to pay but there is no remaining balance to show you how much a customer has paid.

I spoke to a lovely gentleman called REZA on 20/04/2020 at 10:17 am from the meter reading and payments department, who I must say was kind and extremely helpful, thank you REZA for being patient with me during this peak time, you are a lovely gentleman with the best customer service, defo deserve a pay rise or heavy bonus. (Not sure which affinity department I called too but hopefully he and his manager sees this.)

Useless customer service, typical use of deflection tactics and saying its not an issue related to them

The water bill is coming so expansive we are just 4 people I talk to them nothing happened.

They are terrible. They blocked the road all day with no viable access route for disabled people. They suggested walking 1.5 miles along the public footpath!! Doh how do you expect me to walk 1.5 miles when I am disabled?

Very good service over the phone. The lady I spoke to was nice and profesional.

Worst customer service I have ever experienced. Rude

Diabolical company. First send you 2 x the actual usage bill estimates despite water meter being installed for the property. . Then threaten you with legal action 1(!) week after sending proper reading. Lousy mess! Real shame that there is no any alternatives for water supply but them!

Great service ,clean and tidy repaired job in no time at all.

The water is dirty it has a horrible smell and leaves so much limescale how is it so bad I want to change companies this is no good I washed my car the other day the water made the car look even dirtier then it was what are u guys using or doing to the water? It s disgusting

Basically just another low scum provider . Disaster in his nature. Just charging and nothing else.

Try having your water supplied by them in Croxley Green. For the past year almost monthly outages. They have ONE job and they can't even do that. Useless, I'd feel embarrassed to work for them.

Reduced water pressure to 2stop leaks" and then increased prices..........very good...!

Great customer service from Karen. Happy to call you again.

I am not a happy customer.Do I have any other choice to switch?