I'm sorry can I have some water with that glass of...
I'm sorry can I have some water with that glass of limescale?
worst customer service. Affinity Water are very g...
worst customer service. Affinity Water are very good for reminding their customers when to pay but there is no remaining balance to show you how much a customer has paid.
I spoke to a lovely gentleman called REZA on 20/04...
I spoke to a lovely gentleman called REZA on 20/04/2020 at 10:17 am from the meter reading and payments department, who I must say was kind and extremely helpful, thank you REZA for being patient with me during this peak time, you are a lovely gentleman with the best customer service, defo deserve a pay rise or heavy bonus. (Not sure which affinity department I called too but hopefully he and his manager sees this.)
Useless customer service, typical use of deflectio...
Useless customer service, typical use of deflection tactics and saying its not an issue related to them
The water bill is coming so expansive we are just ...
The water bill is coming so expansive we are just 4 people I talk to them nothing happened.
They are terrible. They blocked the road all day w...
They are terrible. They blocked the road all day with no viable access route for disabled people. They suggested walking 1.5 miles along the public footpath!! Doh how do you expect me to walk 1.5 miles when I am disabled?
Very good service over the phone. The lady I spoke...
Very good service over the phone. The lady I spoke to was nice and profesional.
Worst customer service I have ever experienced. Ru...
Worst customer service I have ever experienced. Rude
Diabolical company. First send you 2 x the actual ...
Diabolical company. First send you 2 x the actual usage bill estimates despite water meter being installed for the property. . Then threaten you with legal action 1(!) week after sending proper reading. Lousy mess! Real shame that there is no any alternatives for water supply but them!
Great service ,clean and tidy repaired job in no t...
Great service ,clean and tidy repaired job in no time at all.
The water is dirty it has a horrible smell and lea...
The water is dirty it has a horrible smell and leaves so much limescale how is it so bad I want to change companies this is no good I washed my car the other day the water made the car look even dirtier then it was what are u guys using or doing to the water? It s disgusting
Basically just another low scum provider . Disaste...
Basically just another low scum provider . Disaster in his nature. Just charging and nothing else.
Try having your water supplied by them in Croxley ...
Try having your water supplied by them in Croxley Green. For the past year almost monthly outages. They have ONE job and they can't even do that. Useless, I'd feel embarrassed to work for them.
Reduced water pressure to 2stop leaks" and then in...
Reduced water pressure to 2stop leaks" and then increased prices..........very good...!
Great customer service from Karen. Happy to call y...
Great customer service from Karen. Happy to call you again.
I am not a happy customer.Do I have any other choi...
I am not a happy customer.Do I have any other choice to switch?
About Affinity Water (formerly Veolia Water UK)
Affinity Water (formerly Veolia Water UK) is a leading water supply company in the United Kingdom. The company provides high-quality drinking water to over 3.6 million people across Southeast England, including parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire and Surrey.
With a history dating back to 1994 when it was first established as Three Valleys Water Plc., Affinity Water has grown to become one of the largest water suppliers in the UK. In 2012, Veolia Environnement acquired Three Valleys Water and renamed it Veolia Water Central Limited. In 2017, the company rebranded as Affinity Water following its acquisition by a consortium comprising of Morgan Stanley Infrastructure Partners and Infracapital.
Affinity Water is committed to providing its customers with safe and reliable drinking water while also protecting the environment through sustainable practices. The company operates over 100 treatment works and pumping stations that ensure that its customers receive clean drinking water every day.
One of the key features that sets Affinity Water apart from other water suppliers is its online platform which allows customers to manage their accounts easily. Customers can pay their bills online using debit or credit cards or set up direct debits for hassle-free payments. They can also notify Affinity Water when they are moving house or report leaks using an easy-to-use online form.
In addition to these services, Affinity Water's website provides answers to frequently asked questions about billing, meter readings and more. Customers can also find information on how they can save money on their bills by reducing their usage through simple tips such as fixing dripping taps or taking shorter showers.
Affinity Water takes pride in being an environmentally responsible company that strives towards sustainability in all aspects of its operations. The company has implemented several initiatives aimed at reducing carbon emissions such as investing in renewable energy sources like solar power and wind turbines.
The company has also launched campaigns aimed at educating customers on how they can reduce their carbon footprint by conserving water through simple actions like turning off taps when brushing teeth or washing dishes.
In conclusion, if you're looking for a reliable supplier of high-quality drinking water with excellent customer service and sustainable practices then look no further than Affinity Water (formerly Veolia UK). With an easy-to-use online platform for managing your account coupled with environmentally friendly initiatives aimed at reducing carbon emissions - this is truly a supplier you can trust!
Business transparency
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