AENA (Spanish Airports and Air Navigation) Review

Medium difficulty parking during working hours. Also the metro is not close.

A very nice building yes. But this is where all the good things about Aena end, which, together with Adif, are one of the worst Spanish companies. How bad they both make us stay in front of the world. WISHING NOW the liberation of the existing monopoly by those two companies.

Very expensive parking lots with bad information and technology

Cozy building and professional treatment by the staff

They put certain obstacles and impediments to request an invoice, you have to go in person to request it to the offices or request it through ordinary mail ...... AENA LINKED TO THE TRACK GURTEL !!

After having used several of their "businesses" (parking lots and others) ... NEVER TOUCH OR WITH A 2 METER STICK something that these useless ones will manage. I have no choice but to take the planes in their (ex our ...) Airports, but after having lived in 8 more countries, I assure you that I have NEVER encountered such a level of INCOMPETENCE in a manager. The drivers to their parking lots, for example, do you select them in the kennels ?. You catch the most animal driving and the one who has rabies and fleas for when you ask him a question ?? ... Congratulations huh ... I hope that the public ratchet is worth it, because of course even in Burundi I found better management. Useless !!!

You are creating queues at the airport to fill out entry forms in Spain. Safety distance is not respected and this is dangerous for the spread of the virus. Review your processes urgently

I have never been inside and I cannot comment on what I have not seen, however from the outside I saw it, and it is a beautiful building, I did not even know AENA the airport controllers building.

Central building of AENA, very nice and conditioned

We have exchanged 50 euros for dirhams at Malaga airport and they gave us 26 euros, keeping them with the rest. This is a scam that you cannot afford !!!

Public company. Only interest to visit because it has the Company Registration Service

Ok office building. If you have access a nice cafe and inside. You need a car (or taxi) to get here metro is not clise by.

Here are the administrators that could assist me and solve my problems with AENA, seeing the headquarters can be understood very well because they need my money. They take advantage of a mistake caused by themselves. In my country it is similar to a fraud in commerce, neither more nor less. I explain. -> Parking Santiago Airport Parking is written on the map. <--- Exactly on AENA parking. Searching on the internet is a phone number for Parking Santiago that I now know is not from AENA, of course. The price of that parking, which is not AENA, for 5 days, is 18. With this mistake park in AENA I left 48. I have warned AENA, since December 5, 2018, of this mistake, until today June 2, 2019 is the same, do not declare AENA, it is the verification that you want this mistake with the price of another parking. It is true that the operators are always gentle and they told me that I am right, that I have the right to a refund, that none should take advantage of a mistake caused by bad data management, AENA itself should take care of marketing, but de facto since AENA never I have answered what I have explained several times, if not saying dozens of times that they do not find the reservation. It is clear that a reservation is not found, if that is why I have repeated my complaint dozens of times, it is not because of my mistake, but because of taking advantage of a mistake caused by AENA itself. See the attached Google map.

Offices well connected if you go by car, bad if you go by public transport

I have been working at the company for 36 years, it is my second home