I ordered rizoma reservoirs from them, after a month and a half I emailed and asked about them since I hadn't received them and was refunded my $ saying they was discontinued. 10 days later they pop up on Facebook that they have them back for sale but at a higher price.
Great experience at AMS. Roy, Jeff, and Marty are all very helpful with great attitudes. This was the best experience I've had buying any type of vehicle.
Friendly, professional staff. Great selection. Very helpful. Went on a test ride and really enjoyed it! Got a fast quote including desired options.
This dealership has really gone down the toilet. I had a terrible online experience ordering from this location. A little while after, I travelled from CA to TX on business and decided to visit the store and I m glad I did. The service was non-existent. Employees horsing around like children. And I ll say this right now; after seeing this type of behavior and experiencing it; I would never trust my bike in their care.
As far as the parts department goes they have been really nice and patient the times i have called. they have answered every question i have with no issues. will look forward to buying more stuff from them
One of the worst Ducati dealerships in the country. Bought 3 bikes. Spent little more than $150k with them and every time I call to check on something they say they'll call me back and never do. I've tried to trade in bikes with no response from Marty or Jeff for the past 2 years. I've watched the entire race community leave the shop because of the poor customer service. All Jeff and Marty care about are moving bikes. All I've ever been in a customer and someone who loves the Ducati brand.
Jeff and finance department were phenomenal. Purchase process was so easy. If your in market for a Ducati, must go to them.
#1 Dealership/Service Department in North America.
I bring my 1995 916 all the way from New Orleans to have it serviced.
Great guys in the service department. They are always helpful and knowledgeable.
The 3 stars were hard to give this shop.
They had a lot more cons than pros in my opinion, but 1 or 2 stars seems too harsh.
Pros - really good selection both in motorcycle s as well as gear and parts that they stock.
Service seems like it s one of the focuses here, and reading through some other reviews, seems like that is confirmed.
CONS - Customer Service, Sales support, and location.
After multiple phone calls speaking to staff, I always got the vibe that they didn t have the time for me. Always short with me and not very conversational.
I finally made the trip to visit the dealership hoping for a better in-person experience and to view the only bike I was interested in. I brought no crazy stories nor did I flip flop between models or nit pick anything.
I knew what I wanted, I knew I qualified for financing, and I was ready to make a deal that day. But something still felt off, I pushed through anyways to see what kind of deal we could make and that s about where it ended. Negotiations were non-existent, and no concessions whatsoever were given. Not to say that they HAVE to be given, but paying full MSRP ($17k) and then another $1800 in dealer levied fees just doesn t feel honest or right.
Add to that the absolutely horrible location in downtown sandwiched between two industrial warehouses and practically nowhere to park a truck and trailer and I ve got to say I was completely let down by AMS s reputation that some people seem to hold so high. I hope they can improve and implement some better customer service procedures or even new staff. I know I can t be the only one to have noticed these things. I ended up taking my business elsewhere and was able to make a deal with a much more fair dealership and staff.
This is my second time I order OEM Ducati parts from AMS Ducati. I thought my first was an unfortunate turn of events, but oh boy no. AMS Ducati truly doesn't care about your orders past getting money from you.
I ordered quite an expensive OEM part for my bike, that was non-existent elsewhere rather than through an official dealership. Everyone knows what it's like to shop at a dealership - you'll be looking at overpriced items and long waiting times. But in my case there was no other way.
I ordered my part and waited for it to get to me for about a month. What I got was a damaged cardboard box that wasn't properly and extensively marked as a fragile container, and a damaged expensive OEM part inside (which I'm now seeking to repair). If not for AMS Ducati negligence, if they only put enough fragile stickers on the box and used enough safety packaging material, my item would've been intact.
I wrote to AMS Ducati here and on e-mail. No reply. They don't care once the money's in.
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