Good price for outdated hotel. Under new managemen...
Good price for outdated hotel. Under new management, planning on renovating. The staff was super friendly. Would stay again.
Good price for outdated hotel. Under new management, planning on renovating. The staff was super friendly. Would stay again.
nothing grand about this hotel in the slightest. first of all u have to pay for parking in their parking lot (one day was $15). genuinely worse rooms than cheap motels. the beds were awful, the fridge froze our food, the thermostat was broke so the room was 52 degrees, and they only put two sheets on the bed for ur blankets. tv was from 2006 probably. pool seems to have been closed for a very long time. definitely will be saving my money next time
So this hotel is currently being renovated and needs a lot of work. HOWEVER the people working there were absolutely amazing. It's a great location and right off the highway. They have a parking garage connected and a circle off the street to park while you check in. Most importantly, I was traveling alone and a bit worried about staying in the city by myself -- but I felt 100% safe here and comfortable with the staff. The place has great bones and I would book again in a heartbeat when back in Buffalo despite having witnessed the dated appearance. Looking forward to seeing the completed renovation in the future!
This hotel is under renovation. I can get past the smell of paint in the halls and construction. I could ignore the loose room door that I barricaded with a chair at night, the swollen door frame that made the bathroom door difficult to close, and the heater unit that was in pieces. I could NOT ignore the filthy state the room was left in. The pillows and sheets were wrinkled like someone just slept on them. Hair and fuzz made them seem like they were never washed. The carpet was sticky. We took off our shoes at the chair sitting by the door, walked to the bed 5 feet away and our feet were covered in goo and black fuzz. We decided to keep our shoes on while in the room and slept on towels over the bed sheets for the night. The air conditioner was so loud that we turned it completely off and dealt with the temperature. We promptly checked out the next morning instead of staying another night.
I was hesitant to book based on reviews. While it was in need of updating, I found it very clean. The staff were very friendly and helpful. It was close to everything I needed and very walkable. I ate once in the bar and the food was very good. Definitely worth the value and I d return if I was going back to the Buffalo area.
Horrible. Dirty floors, room not vacuumed, no glasses, one towel for a double bed room, no local guide/phone directory to order food, had to go to bar to place food order and wait so just avoided it, $10 per day self parking fee not mentioned anywhere on website (told me there was a sign at check-in but I didn't see it, probably because I wasn't looking for hidden fees signs since the torn up rug and broken escalator were distracting me). I realize they are remodeling but this place is a dump. I would have left after the first night but other hotels in area were booked. We stayed away from the place all day and left first thing in the morning on Sun. Didn't even use the shower. Charge me an extra $60 separate charge that I had to call and have them remove. Still waiting on the manager to call about the extra tax charges. It's been a week doubt I will hear from her.
The worst, worst experience ever. It's being renovated, ok! But those images of the rooms are far from true. See the pictures. They didn't not even have mattress covers! Disgusting! We are in a pandemic and this is how you guys protect your guest!
There is nothing grand about this hotel. The fountain is dirty. The pool is closed. There s no refrigerator, no microwave and not even a phone in our room. Our king size bed had 3 small pillows. Staff was good and brought us more pillows and ice. My husband forgot his toothbrush but of course the front lobby didn t have any. I could ve get a better room somewhere else. Lesson learned!!
Worst experience ever. Waited in line for an hour at 6pm to find out our room wasn t ready, without any warning. My friends got back to the room at 11pm. And it was not ready. Sent them to the room. Dirty. Bed unmade and used. Trash in the bathroom. They drove back home to rochester. No refund or discount after asking several times. Glad it wasn t my wedding night or had a wedding to attend and get ready there. Definitely will never stay there again
The food is very good.. but the condition of the hotel is disgusting. Not clean at all. It should not be open. Needs to be demolished and rebuilt. I do not recommend staying there.