Accountant-General's Department (AGD) Reviews

During the first week of January, I tried several times to get the Pensions Section of the Accountant General's Department. A female employee answered my calls on two occasions and promised to return my call that was in regards to the non-issuance of my life certificate through e-mail. I waited on both calls within a five hour period (the whole day), without any success.
The next day I called and an employer, Mathew Rickman, answered the phone. It seemed like a " breath of fresh air" that someone could be so warm and courteous in dealing with the public. He returned my call within 5mins as he promised and my problem was immediately solved.
Thanks to those workers who try to serve pensioners to the best of their ability.

Whenever you call you have to hold first a hour and then you will get cut off. Not good to do business with.

I called the office 10:41 a.m. on Wednesday March, 3/2019. Got a recording that the office is closed although I called within the business hours on the recording. I live overseas and always return my life certificates. Apparently they may not have gotten it on time because of the unreliable mailing system. My account was suspended, did not get pension for two months. I have called, sent emails to get it corrected and I can't get any answers. I don't know why the life certificate can't be emailed or faxed once they are certified.

New location. More spacious and aesthetically pleasing

Scenic location, friendly staff who take the time to assist their clientele as much as possible

I have been calling for days now and my calls are still unanswered. smh. very poor

For all of those government needs especially when you are going to retire. Give them a call so that you know what to expect

Always giving their best in serving those who have served.

Communication is terrible. No one picks up the phone. Life certificates are so hard to get for overseas pensioners. The life certificates should be automatically emailed. Why do we have to call when no one picks up the phone? No responds to email either.

They are customer friendly and environment is clean

Sad to know that this government place has no telephone operator

Fast,reliable and it opens early so you can get alot done earlier.

Typical government office, too much red tape. The only plus is the fact that the main hall is spacious which cut down on the discomfort of being there.

Was pleased with service. Was done in a timely manner.

I have called the office several times.the phone rang and no one answered.also I have not receive Mr pay advice for many months.i also have not received any pay for the month of march. I have called today and no one answers the phone.

Very difficult public office to speak with anyone.Telephone operater is very abrupt with
calls after waiting 20 minutes for the phone to be answered.