About Académie du service
Académie du Service: Elevating Customer Experience through Expert Consultation and Training
Académie du Service is a leading consulting and training firm that specializes in customer culture, customer relations, and customer experience. With a team of seasoned experts in the field, the company has been helping businesses across various industries to enhance their customer service strategies and achieve sustainable growth.
Founded in 2004 by Jacques Horovitz, Académie du Service has since established itself as a trusted partner for companies seeking to improve their customer-centricity. The company's mission is to empower organizations with the knowledge, skills, and tools needed to create exceptional experiences for their customers.
At Académie du Service, the focus is on developing a strong culture of service within organizations. This involves aligning all aspects of an organization's operations towards delivering value to customers. The company offers customized solutions that cater to each client's unique needs and challenges.
One of Académie du Service's core offerings is its training programs. These are designed to equip employees at all levels with the skills they need to deliver outstanding service consistently. The training covers topics such as communication skills, problem-solving techniques, conflict resolution strategies, emotional intelligence development among others.
The company also provides consulting services aimed at helping clients develop effective customer experience strategies. This involves conducting assessments of existing processes and identifying areas for improvement based on best practices in the industry. The consultants work closely with clients' teams throughout the implementation process until desired outcomes are achieved.
Académie du Service has worked with numerous high-profile clients across various sectors including hospitality & tourism, retail & e-commerce banking & finance among others. Some notable clients include AccorHotels Group (France), Emirates Airlines (Dubai), Orange (France), Société Générale (France) among others.
The success stories from these partnerships speak volumes about Académie du Service's expertise in elevating customer experience standards. For instance, the company helped Emirates Airlines to improve its customer satisfaction scores by 10% within a year. Similarly, Société Générale was able to reduce customer complaints by 30% after implementing Académie du Service's recommendations.
Académie du Service's commitment to excellence is reflected in its numerous awards and recognitions. The company has been named "Best Customer Experience Training Provider" at the CX Awards (UK) for three consecutive years (2018-2020). It has also been recognized as a "Top 20 Customer Experience Management Solution Provider" by CIOReview Magazine.
In conclusion, Académie du Service is a top-tier consulting and training firm that helps businesses create exceptional customer experiences. With its team of seasoned experts, customized solutions, and proven track record of success, the company is well-positioned to help organizations achieve sustainable growth through customer-centricity.