This is a horrible company I ve never went through so many hoops just to get catheters. I keep calling and everyone gives me a different answer. It s taking 4 weeks to get catheters and still going through loop holes. After I get my first order definitely going with another company. Very frustrating & poor customer services.
They dont care about the patients, almost every order has been wrong...when we call to have fixed they intentionally make you feel like it's your fault they sent the wrong size bag. Avoid them at all cost.
I visited the Hudson store after a phone call to see if they had the device I needed, very helpful on the phone and even more helpful when I arrived. Great customer service and a very knowledgeable staff as well. I would highly recommend them to my family and friends.
Very difficult to work with! The orders are always wrong. They say they call and leave messages but they actually don't call. Use a different medical supply company unless you want constant frustration!
I worked here for almost 5 years and I was fired over not completing weekly paperwork. This company only cares about making money, not helping others. My manager (Matthew Walker) was gifted his job because our VP of sales owed him a favor. He made calls with me and I can tell you that he doesn t deserve to be making six figures a year. The guy did absolutely nothing to enhance our sales or make his team better. It was like taking a cardboard box into accounts. He brought nothing to the table. I would choose 180 any day of the day week over this joke of a company.
Horrible customer service on the phone when you're trying to call and ask where your order is. I got a hold with someone named Kristina/christina but she is just not helpful at all and it sounds like she is chewing a gum while talking to me. After the conversation is over she just hung up without even saying thank you for calling or ask if theres anything else. She just gave me a reference number to the product I supposed to received last week but stated that the product not even ship yet but she can able to send a sample in coupleof days?? So why they can able to send samples but not ship my product itself??
We have been ordering ileostomy supplies for 3 years. ABC has always called us when our 90-day supply is due to be re-ordered. If we aren't home, they leave a message, as well as call us the next day. Always friendly and helpful, and orders are shipped promptly.
abc-med.com