Selena Mosco

Review of The Neat Company

After spending 2 hours with customer service yeste...

After spending 2 hours with customer service yesterday, I am having the same problems today as yesterday. The new program no longer puts the information in the form. I have to type in each tidbit of information for each receipt. It would be easier to use my own spread sheet at this point. I have used Neat for 12 years without any problems and have been very pleased with the program until this year with the new upgrade.

I called customer service again today without any improvement. I do not have a problem with customer service at all. They were both very friendly and knowledgeable.

I am not at all happy with the new upgrades to the program. It is taking me at least 10X as long for each receipt compared to before. I will be actively looking for a program to replace Neat after 12 years of being highly satisfied with it's performance.