Kristin Cedar

Review of Phoenix Area Skydiving

If I could sum of my experience in a couple words,...

If I could sum of my experience in a couple words, it would be extremely disappointed. I purchased 2 tandem jumps on Groupon a couple months ago as a surprise for my husband's birthday. We live out of state and were traveling to Phoenix for a long weekend. After making the reservation and calling back 4 times, they never sent me the email confirmation, so I was not sure if they even had my reservation.

Upon arrival, customer service was less than impressive. We were not acknowledged when we entered the building or updated throughout the process. They redeemed the Groupon immediately after arrival, without my consent.

After signing in, we waited and waited for over 3 hours. We were not updated about the situation and only overheard that the wind was too strong to jump. Staff eventually notified us that the jump would be canceled and we would have to reschedule within the next year. I understand that they cannot alter the weather, but they should have updated customers regularly and offered refunds.

My husband spoke to the office to request a refund, since we live out of state and cannot come back for another jump within the next year. Staff showed no remorse and stated that "no refunds are just our policy." I was not notified that no refunds included if it was canceled until AFTER our Groupon had been redeemed. I later talked to Cassandra on the phone and she acted like she was doing me a favor by refunding my $50 deposit and allowing me to transfer my voucher to a family member.

On top of spending my husband's birthday sitting for 4 hours in the wind and having the skydive canceled, we lost $350. We have contacted BBB, Groupon, and our credit card company to request a refund from this fraudulent company. Skydive Phoenix, I would highly recommend that you change this policy and refund customers their money when they do not receive a service.