Brandy Gregg

Review of Garland Power and Light

This is the worst company ever!!!! I have also had...

This is the worst company ever!!!! I have also had the worst customer service experience ever. I had cancelled my service after 10 years due to moving from Garland to Mckinney. This was my parents old house that I was living in.Well the closing on the old house got pushed back and the service needed to be out back on. First they states I had to establish new service and pay $230 for a week of service. Then they states they couldn't set me up again because my dad had ownership of the house. I have lived there 10 years with no late payments. I asked how I was able to get service in my name 10 years ago. The lady on the phone was unable to say anything except for it might have been less strict then. It is ridiculous. I literally needed service for 5 more days and everyone was rude and non helpful. This is the worst company I have every dealt with. Plus, they have monopolized Garland and you don't have a choice