Rob Reynolds

Review of Macdonald Bath Spa Hotel

The travel company that set up my UK trip booked m...

The travel company that set up my UK trip booked me for this luxury hotel upgrade on the heels of a hiking trip. I was game. When I was checking out, though, the clerk said that payment was due. I was sure that the amount I had paid the company included all accommodations on the trip, but all he could do was tell me that the computer indicated that payment was due upon checkout. People were waiting behind me so I went ahead and let my credit card be charged again, figuring I could deal with it later. When I called the travel company, they assured me that the hotel had been paid in advance. They contacted the hotel which apologized, said they'd reimburse me. It took a few days and when they reimbursed me, the amount was sixty dollars less than what I'd paid. Again I contacted the travel company, again they contacted the hotel, again the hotel apologized, said they'd take care of it. Said they were upgrading their computers, they would get to it the next day. This was twelve days ago, I still haven't been reimbursed for the sixty dollars.

For a hotel that charges four hundred dollars a night, you think they'd have their act together.