Susan Belles

Review of TriView - Chicago

TriView has been the property management company f...

TriView has been the property management company for our association in Buena Park for the past 6 years. We first hired Transproperties which had us managed by Kevin who we just loved! Unfortunately Kevin moved out of state which is when we were assigned Eric Stazczac who was also phenomenal. Then Transproperties became TriView and suddenly we were told that because Eric was so talented, that they needed to provide him with more challenging opportunities. We complained about it because Eric was great and because he had just barely gotten to a point where he really understood the ins and outs to our building and we basically were told by Brawley that their best employees needed to be on their bigger (money making) accounts and that essentially our building was not important enough for a manager like Eric. So then we entered the era of Caliph.

Caliph was a nice guy but seemed incredibly overworked and when we got caliph we also had to deal with a new restructuring of the company where they assigned more buildings to one manager but also gave that manager an assistant. With that said, Caliph pretty much dropped the ball on every single project that we were in the middle of. We had to repeatedly remind him about getting bids from companies, he and his assistant would rarely respond to emails and when they did, it was not prompt at all. So finally we gave TriView the ultimatum. The either give us Eric back or we leave. Then they told us again that we were not a big enough building (24 units) for a property manager as good as Eric but that they'd be willing to try out someone else at our building. So we decided to give another manager a shot and this is when we entered the era of Rob Leavell.

Rob has been fantastic since day one and he's exceeded all our expectations. However, now that we are nine months in with Rob, TriView wants to give him "more challenging opportunities" and has told us that (actual email from Brawley) "I am pretty confident that it is unwelcome news because Rob is an especially talented and hard-working manager, and I am confident that his customers are having a good experience. On the other hand, that also means that TriView needs to provide him with new challenges and a path toward a leadership position, so his tenure on the accounts he took over when we was new to our organization was short." We were never told when we first got Rob that he would have a "short tenure" with us so this was quite a surprise and most certainly unwelcome as Brawley so accurately put it. We are now being assigned yet another manager. Who knows how long this one will last..... and of course we are worried about Rob training this new person because Rob has only been with us for nine months. When expressing our concerns to Brawley we are told from Brawley that maybe "we [TriView] might not be the right fit for you, and you need to start looking for a new management company."

If you value inconsistency and a company that values money over the best interest of your building, this company is the right fit for you.