The 5A-43 apartment is quite comfortable and that'...

The 5A-43 apartment is quite comfortable and that's ok. But the reason for the rating is as follows:
Upon arriving at the reception, the blonde girl-woman made a mistake. The way she greets guests has nothing to do with kindness.
For 7 days of stay a good part of the staff was kind.
As much as we are fascinated by Kopaonik, we were disappointed by certain behaviors - even in times of crisis.
The restaurant kitchen is excellent and there are no mistakes. The spa center is average, and the disadvantage is that the children's pool is not warmer. The rooms in the apartments are not soundproofed, so as they hear us, so do others.
I can only go to a restaurant there in the future and that's it. We may have expected more but that's our impression.