betchai pineda

Review of Royce Hotel

Been staying at royce from the past and the servic...

Been staying at royce from the past and the service was great,and can give positive feedback. Gave them 5 stars before but now will give them 1 star for some reasons. Negative feedback for their valet attendant coz the last time we were asked if we are already checked in. Then the house keeping service. We were requesting for bottled water coz we ran out of water,instead of bringing water in our room the staff whoever that is asked us if they haven't given us water coz HE said bottled water cost 30 php each. For almost 2 yrs that we've stayed at royce this is the worse service ever the very first time that happened. Their bathroom lock isn't working. Their toilet flush isn't working as well, always broken.