I am writing this review in regards to my latest o...

I am writing this review in regards to my latest order with Personalization Mall. I ordered an item for my husband for Father s Day under the promotion that ended on June 6th that came with a guarantee that all items were to be delivered before Father s Day. Upon placing the order late that evening I received a confirmation email stating the order would be processed in one to two weeks. I sent an email immediately, as it was after business hours affirming my understanding that I was to receive the item by Father s Day and if this was not the promise I would need to cancel. The next afternoon I had still not heard from the company so I phoned in and the representative assured me that the delivery was guaranteed by Father s Day. I then received correspondence that the company was making contact with the location that produces my item and they would be back in contact. The very next correspondence I receive is that they have canceled my order. I immediately phoned the company and spoke to a representative that dismissed my promise of the Father s Day delivery and stated you wanted it canceled, you got it. The cancellation would not even be an issue if this company stood by what they promised me and I was only assured of this on my phone call that next morning. I have a call out to the manager and will update my review should I receive what was promised and a more satisfactory and customer friendly approach. At this point, I would not encourage anyone to do business with the company, especially should you have issues they have demonstrated thus far they will not make good on their promises (despite I have all the proper documentation on hand that I should receive the said item by Father s Day).

Rachel