Darrell Strickland

Review of Hôtel Napoleon

Room was clean and big and quiet. Cleaning staff w...

Room was clean and big and quiet. Cleaning staff was nice. All other service, aside from bartenders (who were friendly but not skilled) was bad. The desk crew and restaurant service was poor and food orders were extremely slow. Seemed understaffed. At times us and others were standing just waiting on a desk clerk to show up. To top it off the valet service they use, Guardian Consiaege, damaged our truck and the hotel staff refused to help in any way and all but said we caused the damage and were trying to pull a fast one. After a $500 for two days stay.

To be clear I know the valet is a separate company but a little understanding and help from hotel staff in one of the more expensive hotels in the area would have been nice. Instead was treated to the hotel clerk lecturing the valet as to how we might be trying to pull the wool over their eyes. When called on it he dismissively stated, "Oh not talking about you," complete with eye roll. Not hospitality at its finest.

As a follow up... Guardian Consiaege took responsibility to pay for the damage based on the evidence provided. Once complete they get a good review. The hotel staff, however, still treated us like criminals rather than being sympathetic.