Very disappointing. TL;DR - I didn't get what I pa...

Very disappointing. TL;DR - I didn't get what I paid for (integral parts missing; totally unusable partial bike rack). This shop took zero responsibility and basically gave me the shaft.

I ordered a the Thule Passage 910XT 2 Bike rack direct from the manufacturer site, and it was "fulfilled" by this store. The item I received was clearly a sloppy repackaging of someone else's return. The box and rack were both worn, the straps were in a loose bundle, one of the wingnuts was loose and just rattling around inside the box. Worst of all, the rack was missing one of its arms (and the corresponding attachments, of course). Called the store reporting the issue, simply hoping to get the missing parts; not even interested in any kind of full replacement, since the rest of what I received DID look like it could function properly. The guy on the phone kept calling me "buddy" and seemed flippant in general. He told me he'd give my name and number to whoever "handles" issues like these and I've not heard since (2+ weeks). I'd be happy to amend this review if they ever do get back to me, but for now, I know I can do better elsewhere. Also, of course, a lesson learned regarding ordering from manufacturers as you have no control over what store will fulfill the order.