I took my dog Reggie there today (grooming appoint...

I took my dog Reggie there today (grooming appointment with Dena Haire) . I asked for her face and paws to be cleaned up (mentioned that I wanted to see her eyes again) and her legs and body shortened (I believe I said with scissors). I pointed out a patch of matted hair on her neck and said that if they had to cut that down I did understand. When I picked her up, my previously fluffy/curly dog was completely shaved to the skin with the exception of her tail and her ears. I don't remember exactly what I said, but I don't understand how it could have been interpreted as take 2 hours to completely shave down my dog.

Edit: They did refund the cost of grooming services and agreed that I should have been called before that was done after a discussion. While it does seem like my dog was well taken care of (e.g. her nails were well done), I would caution anyone leaving their pet here to be exacting in their specifications.