I ordered a personalised name puzzle and wooden bo...

I ordered a personalised name puzzle and wooden box for a friend's first birthday party and paid extra for express post. When the package arrived, a letter was missing, the other letters were damaged as was the box. I contacted Tinyme and new letters and a box were sent (standard mail). I received the replacements the day before I was due to leave for the party and the new box wasn't included in the package. I contacted customer service but it was too late for a new box to be sent so I had to gift the present in a damaged box. I was embarrassed and disappointed and will not be using Tinyme again.