Edward Lam

Review of Birks & Mayors Inc.

I came at Birk's with a friend more than a month a...

I came at Birk's with a friend more than a month ago. I got very disappointed by the customer service of one older saleswoman. She came shouting from a distance "can i help you guys? Or you're just here to look?" while we were looking at watches. Yes we were casually dressed young adults in shorts and t shirt. We were just passing by as we were shopping on Ste Catherine. The way she was speaking to us was classless and overly rude. She was clearly not there to help. My friend had actually a budget of 20 000$ for a watch (she didn't know obviously :) ). Yes, I also asked her about jewelry evaluation services for set I inherited from my grandmother and she started speaking about reselling it to them as if I was a poor kid ready to sell familial heritage. So insulting... We had the chance of speaking to another very professional and polite salesman after but she totally broke the mood.