Jason T

Review of Novotel & Hotel Ibis Tainui Ha...

We have just completed our 2 week managed isolatio...

We have just completed our 2 week managed isolation at the Hotel Ibis. The staff have been incredible from our first steps off the bus. Niraj, the Hotel Manager also went above and beyond for an issue we had with our luggage. The rooms were well equipped, with very good WiFi (I was working the whole time and had many Zoom meetings with no connection issues). The beds are super comfortable and very big. They tried to put everyone with a River View, which was very beautiful view. Our only feedback on the rooms are that the TVs are quite small (a minor issue).

The food was always abundant, we finished our 2 weeks with about 10 leftover cans of Coke, and 10 yoghurts that we couldn't finish. There were 2 options to choose from for every meal, and while some were average, others were really tasty (shoutout to the cannoli dinner). The only critique I would have for the meals is you receive an appetiser, a main, and a dessert with lunch and dinner - and sometimes the appetiser was too close to the main meal ie... coleslaw appetiser and then coleslaw with the pork main as a side. But that's only a small note, as overall the meals were very good and never felt like we were hungry or left wanting more.

Exercise areas were a concern before we arrived, but there are 2 areas blocked off with one having 24 hour access - it was nice not having to book a time slot to exercise. They were small areas and basically just the front and rear carpark, but it was still good enough.

Overall, we thought this would be a tough experience but it was pretty enjoyable all things considered; and the hotel staff, defense force, and nurses were all incredibly pleasant and great to deal with.