Ashley McElroy

Review of Hotel Nikko Atlanta

The room was very late and accommodating, loved th...

The room was very late and accommodating, loved the space it provided. However that was quickly over shadowed by the poor management and service team members. When we arrived we were somewhat lost and the concierge lacked fundamental communication abilities to inform us how to park in the parking structure. We were charged a smoking fee, however we did not smoke in the room. We left the room to smoke cigarettes outside and we came back into the room. The room itself has poor ventilation and was extremely hot. We were unsuccessful in turning the room temperature down, even when we tampered with the in unit air conditioner. I will not stay here again, the people who currently work there have horrible manners and need training in customer service.