the room was great. the art in the hotel was fant...

the room was great. the art in the hotel was fantastic. But the desk people were rude! They charged my account 2 times for two different amounts. When checking out I showed the person checking me out the 2 charges she just said, Hmmmm" then said should only be charged one charge the other one would fall off. No explanation why I was charged twice to begin with. No help with refunding the the one charge. We reserved the room that said to have a buffet breakfast and due to covid we understood no buffet but there were only 4 choices of what we could order for breakfast. Very frustrating. Will not be going there again. People there were just rude.