sydney kirkland

Review of Jim Norton Toyota

I have absolutely nothing negitive to say about ou...

I have absolutely nothing negitive to say about our sales rep Robert Lynch. As far as finance and managers I have never felt, so jerked around and shoved to the side until I went here. We purchased a new 2018 tundra and pulled off the lot everything was fine. I kept following up with the dealership because I got nothing in the mail about making payments nor any paperwork to get my tags. Day after day.. 2 weeks after we purchased the truck I continued to call with no answers. Then come to findout the paperwork was messed up and needed to be resigned, so they made the drive to us to resign and we did. Two more weeks go by, were asking because our tags are going to expire and our payment is due and we have no paperwork at all. Finally they reach out to us, we messed up the paperwork the first 2 times, can you come in to resign it again.. for the 3rd time. So we drive another 2 hours there to sign the paperwork after a month of getting shoved to the side and no answers to resign. Apparently the finance guy who helped us was no longer working there so we met with someone else. I am already furious because of the 4 hour drive I had to make because of their 3rd mistake. I ask what is going to be done for us after all this hassle we have had to go there because of THEM. The finance guy says nothing this happens sometimes people have make the 4 hour drive a few times your not the only one this has happened to. BRUSHED US OFF LIKE NOTHING!! He downplayed it like we had no right to be made because people drive from everywhere he said an it happens. So they issues us another set of paper tags... again because we cant get ours because of paperwork. I asked the finance guy helping us well I want to speak to the manager this has been ridiculous and extremely frustrating, he replied " I can let you talk to him but he is sick of all this with your paperwork, he is going say take the truck or leave it" who in their right mind says that to anyone. They messed up we had resign paperwork 3 times, we had to make the drive, we had to push the truck payment dates. I asked if they were going to pay for my tags or something because of all the hassle, he says my manager told me just get you to sign and be done because we have other customers. We was nothing but polite the whole time, friendly and very respectful. But when I am purchasing a vehicle I want to feel like we matter after we purchase it, not shoved to the side because you your mistakes. As much as I hate to say it because not everyone there did this to us.. I ABSOLUTELY DO NOT recommend this place to anyone. They do nothing to make things right, they still have yet to get all the paperwork turned in after 45 days so we cant make payments. I feel like they want us to Lose our truck at this point honestly. Who waits past 45 days to send papers over to a finance company. When asking to speak to a manager say that he is going to tell you take the truck or leave it he is busy. The most unprofessional, and rude stuck up people I have came across. I hate to even put all this because I never leave reviews anywhere, but I would hate for Anyone to go through what we have went through. Especially because our finance guy said, it happens all the time dont get worked up. I will not return here, even though alot of coworkers have asked where I have bought my truck because they love it, I cant send them to jim Norton of tulsa.