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Patrick Forsyth

3 years ago

AC went out on a Sunday, they were able to come ou...

AC went out on a Sunday, they were able to come out as quick as Tuesday morning. The technician was able to show up early, and gave me a call when he was on his way, both of which were very great! He explained the issue in plain English and happily tolerated my questioning things to make sure I understood. He did offer additional related services that made sense and generally "added value" but wasn't at all pushy or made it feel like he was trying to upsell me. Long story short, he was respectful of my time, efficient, knowledgeable, and professional - and best of all, I have working AC again! Thank you thank you thank you, Mark C of James River Air!

Service: Repair AC

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